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TheRosettaFoundation / SOLAS-Match

Self-managed translation project interface
www.TheRosettaFoundation.org
GNU Lesser General Public License v3.0
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Org member cannot reset password #1265

Closed Paulina-Rosetta closed 7 years ago

Paulina-Rosetta commented 7 years ago

I got an email from an org member who cannot reset her password. This is her address: montsem@fundacionpineda.org

She has a profile on Trommons (https://trommons.org/15969/profile/) and is a member of this organisation: https://trommons.org/org/330/profile/

When her email is put into the Reset password box the following error message appears: Error! Failed to request password reset, are you sure you entered your email address correctly?

I've also tried to verfied her email address manually in case it was never properly verified. When I put her email into the verficiation box on the Admin page, I get the following message: User not found, the provided email address does not correspond to an account on our system.

All very confusing.

alanbarrett commented 7 years ago

Her email in the system is: montsem@fundaciopineda.org not montsem@fundacionpineda.org (missing "n")... will I change it?

Alan.
Paulina-Rosetta commented 7 years ago

Yes please, sorry for overlooking!

alanbarrett commented 7 years ago

I have changed her email to montsem@fundacionpineda.org (but not reset her password).

Alan.