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Thorarin / com.sensative

Strips sensors (and future Sensative devices) for Homey
MIT License
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Strips Comfort negative lux values #10

Closed Cokeisit closed 5 years ago

Cokeisit commented 6 years ago

Stips Comfort reports negative readings for high values. My highest value is 29712 and the lowest is -31584. I guess the lowest value I have recorded should represent 33951 lux. There are plenty of negative readings in between the min value and -1. I have a couple of occurrences of -1 that probably represent a lux over 64000 since the Strips Comfort can report 0-64000 lux.

BugHoarder commented 6 years ago

Hi I'm a tester at Sensative. I believe the issue you have reported is due to a bug in our initial release of Strips Comfort prototypes where lux values greater than 32 767 lux are reported as negative. We have since fixed the issue and can assure you that future releases won't have this problem.

Please contact our support channel and see if you can get the unit replaced: https://sensativesupport.zendesk.com/hc/en-us/requests/new Since the unit effectively is a prototype meant for testing purposes you may not be entitled for replacement, however it never hurts to ask.

Thorarin commented 6 years ago

Hmm, that's inconvenient, especially since firmware upgrades are not supported (AFAIK). I can look into building in a workaround and convert to unsigned int values.

Anyway, that's some bright lights you have 😋

On Jun 8, 2018, 14:19, at 14:19, Jonathan notifications@github.com wrote:

Hi I'm a tester at Sensative. I believe the issue you have reported is due to a bug in our initial release of Strips Comfort prototypes where lux values greater than 32 767 lux are reported as negative. We have since fixed the issue and can assure you that future releases won't have this problem.

Please contact our support channel and see if you can get the unit replaced: https://sensativesupport.zendesk.com/hc/en-us/requests/new Since the unit effectively is a prototype meant for testing purposes you may not be entitled for replacement, however it never hurts to ask.

-- You are receiving this because you are subscribed to this thread. Reply to this email directly or view it on GitHub: https://github.com/Thorarin/com.sensative/issues/10#issuecomment-395743667

Cokeisit commented 6 years ago

I sure hope there are support since they are bought from webhallen.com. How could prototypes have ended up at their store?

They are packaged in real retail boxes.

I'll contact Sensative but you (if you work there) should probably contact Webhallen and recall the shipment.

Cokeisit commented 6 years ago

Anyway, that's some bright lights you have 😋

My light is called the Sun :)

BugHoarder commented 6 years ago

I sure hope there are support since they are bought from webhallen.com. How could prototypes have ended up at their store?

My mistake, it seems we did send a couple of hundred units to retailers intended as end-user products. Prototype units will always be specifically marked as such. Been on a study break the last few months so was not completely up to date. ;P

Contact us on support, we should be able to organize a replacement. Pardon the inconvenience...

Cokeisit commented 6 years ago

A big thanks to Sensative for replacing my sensors. The new ones only report positive values.

For me this is not an issue anymore.

Thorarin commented 5 years ago

This issue should be fixed in 2.0.1 beta even for old firmwares.