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Tiledesk / tiledesk-server

Tiledesk Server is the main API component of the Tiledesk platform 🚀 Tiledesk is an open-source alternative to Voiceflow, allowing you to build advanced LLM chatbots with easy handover to human agents when necessary.
http://www.tiledesk.com
MIT License
300 stars 103 forks source link

support for external channels #39

Open a7medo778 opened 4 years ago

a7medo778 commented 4 years ago

hey guys so is there a way to develop Integrations with external channels like facebook messanger and whatsapp allowing tiledesk to act like an omnichannel desk

and one more question, i noticed in the setup docs that it depends on chat21 and firebase, is there a way to replicate that for a true on prem setup?

sponzillo commented 4 years ago

Hi Ahmad. Yes it's possible to develop integration with Facebook and Whatsapp. A couple of tutorial will come in the next days.

Firebase will be removed in the next version, replaced by a RabbitMQ+ MQTT implementation that will increase performance and will allow real on-prem installation.

Andrea

a7medo778 commented 4 years ago

@sponzillo thats really good news sponzillo i contacted you guys over the site chat about the enterprise plan, really interested in the overall platform

a7medo778 commented 4 years ago

@sponzillo hey andrea, any update about the external channels tutorial?

andrealeo83 commented 3 years ago

you can find a tutorial for whatsapp and facebook messenger here: https://developer.tiledesk.com/apis/tutorials/integrations

a7medo778 commented 3 years ago

any plans to release a document on how to create your own integrations/channels?

andrealeo83 commented 3 years ago

you can find two examples for Facebook and Whatsapp here: https://developer.tiledesk.com/apis/tutorials/integrations In the next release of Tiledesk we will support natively Facebook Messenger and Whatsapp integrations.

mtcoliveira commented 3 years ago

you can find two examples for Facebook and Whatsapp here: https://developer.tiledesk.com/apis/tutorials/integrations In the next release of Tiledesk we will support natively Facebook Messenger and Whatsapp integrations.

Hello @andrealeo83 would you have a date for this next release?