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TimeToogo / spotify-hr

Spotify HR app for the FitBit Versa & Ionic
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Lost Connection to the Fitbit app #17

Closed aolanig closed 5 years ago

aolanig commented 5 years ago

I have a Fitbit Versa... and it says that it's still connecting so I left it for over 5 minutes and it's still not connecting. I have Bluetooth on, WIFI connected, Spotify on and opened, Fitbit app open, and I synced it multiple times to the Fitbit app, but still nothing. I need help because I don't know what to do anymore.

Claremce commented 5 years ago

I am having the same problem with my ionic. Would like to know how to fix and get Spotify working Thank you

DaiseyB commented 5 years ago

I am having the same problem with my versa. I’ve trued everything including a factory reset of the device.

jayescu commented 5 years ago

Also getting the same error. I just found out that you need a Spotify premium account for this app to work, I only have a free account, I wonder if that's causing the issue. The developer should mention that in the app's description so other people don't waste their time installing this and trying to troubleshoot it.

JULESTAY commented 5 years ago

I am having issues with my Fitbit versa also. It keeps saying that I lost connection to the Fitbit app. I have the premium account so I want to know what I need to do to fix this so I don’t have this issue again. Thank you!

lisawagner2003 commented 5 years ago

I am also having this problem and I have the premium Spotify account. Was there a fix for this?

TimeToogo commented 5 years ago

This usually happens when the Spotify app cannot communicate with the FitBit app on your iOS/Android device.

Please ensure that:

If it's still not working, please open the FitBit app on your phone and sync your FitBit by dragging down on the main screen.