inspired from issue #660 , we started storing more data for each help_thread. The data that is stored now includes:
ticket_status : if the thread is active or archived
tags: tags used for that help_thread
closed_at: timestamp when the thread was last archived
participants: No of people that interacted with help_thread via messages (excluding OP)
message_count: No of messages that were sent in the thread till it's archived
Our goal is somehow showcase stats related to help_thread, which can now be done using slash commands.
help-thread-stats -> command to show case stats, it should take option such as duration as a choice.
Duration choices will be 1 day, 7 days, 30 days, 90 days and 180 days(default can be 1 day if not provided)
Possible data to showcase,
Most used tag
Average duration of threads lifecycle(from creation to latest archival)
Average no of participants per thread
No of threads with 0 participants(no activity)
Total no of threads created
Average no of messages per thread(this data could be off at times, since message count is updated on archival of thread instead on every message sent)
Most active duration throughout a day(when most of threads are created)
This is top of my mind, ofc we can showcase more cool stuff if possible. This is open for discussion.
inspired from issue #660 , we started storing more data for each help_thread. The data that is stored now includes:
Our goal is somehow showcase stats related to help_thread, which can now be done using slash commands.
help-thread-stats-> command to show case stats, it should take option such asdurationas a choice. Duration choices will be 1 day, 7 days, 30 days, 90 days and 180 days(default can be 1 day if not provided)Possible data to showcase,
Most active duration throughout a day(when most of threads are created)
This is top of my mind, ofc we can showcase more cool stuff if possible. This is open for discussion.