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Tools4everBV / HelloID-Conn-Prov-Target-Topdesk

TOPdesk - Target
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Make assets configurable per template #24

Closed mouki9 closed 4 months ago

mouki9 commented 5 months ago

Not in all cases is the account lifecycle of the Topdesk person in scope. There are a lot of customers that want to keep the sync between Entra ID and Topdesk. If we enable the query of Topdesk assets, then a Topdesk person should already be present. If we make the retrieval of Topdesk assets configurable in the template itself instead of in the configuration of the system, then the process could be integrated much more flexible. Whenever we provision the AD / Entra ID account, usually we also want to make an Topdesk incident and/or change. For arranging hardware, access card, etc. If the account lifecycle of Topdesk is not in scope, then we cannot also query the assets of the Topdesk person. This Topdesk person is only available after the sync has been executed. If we can configure the assets per template, then we can make the above use case work again.

mouki9 commented 4 months ago

This issue was not for this repository, my bad. I was planning to make this issue for the notification target system!