Bug when trying to access Live chat from Android app

Toolwatchapp / tw-backend

TW Website

https://toolwatch.io

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Bug when trying to access Live chat from Android app #238

Open AlphonseJr opened 5 years ago

AlphonseJr commented 5 years ago

Expected Behaviour

Live chat should be accessed with no issue

Actual Behaviour

A user (#89215) mentioned an error message he receives whenever clicking on the "bubble" for the live chat, please see screenshot below

Screenshot_20190517-110052_Toolwatch - Watch accuracy app

MathieuNls commented 5 years ago

It looks like a problem with the resolution of the crisp website. Most likely a temporary DNS / connectivity problem.

AlphonseJr commented 5 years ago

Thanks for looking at it @MathieuNls ! As the issue is also happening on iPhone app and ongoing for a while now, I've messaged Crisp's admins, I will keep you posted.

AlphonseJr commented 5 years ago

Hi @MathieuNls,

After looking with the Crisp team, it appears that we are not using the Crisp Mobile SDK but the regular web SDK and using an outdated URL that was deprecateda while ago.

If we replace go.crisp.im with go.crisp.chat in our project we should be just fine.

Thanks!