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Tormak9970 / Steam-Art-Manager

Simple and elegant Steam library customization
GNU General Public License v3.0
93 stars 4 forks source link

SARM doesn't launch after being installed #171

Closed okamitime closed 4 months ago

okamitime commented 5 months ago

Describe the bug SARM refuses to launch after installation.

To Reproduce

  1. Install SARM using the msi file
  2. Double click on executable

Expected behavior SARM will launch

Screenshots N/A

Logs: No log file is created.

System information

Additional information Steam is already installed and has been launched previously

Tormak9970 commented 5 months ago

Describe the bug

SARM refuses to launch after installation.

To Reproduce

  1. Install SARM using the msi file

  2. Double click on executable

Expected behavior

SARM will launch

Screenshots

N/A

Logs:

No log file is created.

System information

  • OS: Windows 10

  • Version: v.3.6.0

Additional information

Steam is already installed and has been launched previously

Can you elaborate? From what I understand you installed SARM, then tried to run the .exe? Do the shortcuts still work, or are they broken too?

Tormak9970 commented 5 months ago

Closing as this is not reproduceable

okamitime commented 4 months ago

From what I understand you installed SARM, then tried to run the .exe?

I first tried launching from the dialog on the installer, and then I tried clicking the desktop shortcut that was created after installation. Neither open SARM.

Tormak9970 commented 4 months ago

From what I understand you installed SARM, then tried to run the .exe?

I first tried launching from the dialog on the installer, and then I tried clicking the desktop shortcut that was created after installation. Neither open SARM.

do you have an anti virus installed?

okamitime commented 4 months ago

I have my antivirus program turned off.

Tormak9970 commented 4 months ago

@okamitime I tested a clean install and it seems to work properly. Can you check to see if C:\Users\YOUR_USERNAME\AppData\Roaming\dev.tormak.steam-art-manager\logs\core.log exists, and if so, what the contents are? Also, could you try installing v3.2.1? If that does not work, its definitely a windows issue

okamitime commented 4 months ago

C:\Users\YOUR_USERNAME\AppData\Roaming\dev.tormak.steam-art-manager\logs\core.log

Strangely there's no folder with the name dev.tormak.steam-art-manager in this location. I took a peek in %localappdata% and there's a folder with that name that is created after installation (nothing inside though, not even an empty logs subfolder) I tried installing the latest version v3.6.4 as well as the version you mentioned but same thing.

Tormak9970 commented 4 months ago

C:\Users\YOUR_USERNAME\AppData\Roaming\dev.tormak.steam-art-manager\logs\core.log

Strangely there's no folder with the name dev.tormak.steam-art-manager in this location. I took a peek in %localappdata% and there's a folder with that name that is created after installation (nothing inside though, not even an empty logs subfolder)

I tried installing the latest version v3.6.4 as well as the version you mentioned but same thing.

Ok so that means its just making it through the installer. And since that old version doesn't work, its likely a windows issue, not a SARM one. Have you had this problem with other .msi installers?

okamitime commented 4 months ago

Figured out the problem! So I installed the first version of SARM which allowed me to view a command prompt window that popped up and disappeared quickly after installation. In short, I wasn't able to open SARM due to not having Webview2 installed. After reinstalling that I was able to launch successfully.