Overwatch Hero Segment Retrieval Error

[ShawnPavel]

When attempting to retrieve the hero segment from the overwatch stats (v2) endpoint I get an error response. I am able to successfully call the profile endpoint and get the stats for the player, but not the heroes.

Endpoint: https://public-api.tracker.gg/v2/overwatch/standard/profile/psn/Ray-Nwk/segments/hero

Response:

{
    "errors": [
        {
            "code": null,
            "message": "An unhandled exception has occured in the system. Please try again.",
            "data": {}
        }
    ]
}

Edit:

I have since attempted to retrieve these stats by appending ?realm=competitive. This gets rid of the error above, but it does not return hero information no matter the user/platform I send. I get an empty array every time:

{
    "data": []
}

[ShawnPavel]

@bladefist any insight here? I don't see anything in the documentation about requesting the stats segment any differently.