Cannot create booking

[frhnfrq]

While trying to create a booking by calling the book function, I am getting this error

{
    "name": "RequestRuntimeError.UAPIServiceError",
    "source": "uapi-json",
    "data": {
        "faultcode": "Server.System",
        "faultstring": "TRANSACTION ERROR: PROCEDURE/5012",
        "detail": {
            "common_v52_0:ErrorInfo": {
                "common_v52_0:Code": "10",
                "common_v52_0:Service": "SYSTEM",
                "common_v52_0:Type": "System",
                "common_v52_0:Description": "Transaction failure.",
                "common_v52_0:TransactionId": "F246FA500A0D6A94257CB09C8EEF9229",
                "common_v52_0:TraceId": "",
                "xmlns:common_v52_0": "http://www.travelport.com/schema/common_v52_0"
            }
        }
    }
}

What could be causing this?

[kommandant-topp]

Hello @frhnfrq, Could you, please, provide the full request/response data?

Thank you, and have a nice day!

[frhnfrq]

Hi @kommandant-topp, Thanks for the response. Here are the logs, from search till the booking failure.

2023-11-21T15:10:50.489Z_travelport_log.txt 2023-11-21T15:10:50.516Z_travelport_log.txt 2023-11-21T15:10:50.517Z_travelport_log.txt 2023-11-21T15:10:53.894Z_travelport_log.txt 2023-11-21T15:11:32.272Z_travelport_log.txt 2023-11-21T15:11:32.288Z_travelport_log.txt 2023-11-21T15:11:33.863Z_travelport_log.txt

[kommandant-topp]

Hello, @frhnfrq, Many people mentioned the error Transaction Error: Procedure/5012 here: issue case 1 and here: issue case 2 I'm not sure how to solve this from our side, as this problem refers to Travelport API and your credentials.

Could you try to ask Travelport about the possible problems with your credentials?

Thank you, and have a nice day!