Provider Transaction Failed

[skills-up]

Hello,

I keep getting the Provider Transaction Failed error on simple Low fare search request.

Request URI: https://apac.universal-api.pp.travelport.com/B2BGateway/connect/uAPI/AirService

Request XML:

<!--Release 33-->
<!--Version Dated as of 14/Aug/2015 18:47:44-->
<!--Air Low Fare Search For Galileo(1G) Request-->
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <air:LowFareSearchReq AuthorizedBy="user" TraceId="" TargetBranch="P7076434" ReturnUpsellFare="true"
      xmlns:air="http://www.travelport.com/schema/air_v52_0"
      xmlns:com="http://www.travelport.com/schema/common_v52_0">
      <com:BillingPointOfSaleInfo OriginApplication="uAPI"/>
      <air:SearchAirLeg>
        <air:SearchOrigin>
          <com:CityOrAirport Code="DEL" PreferCity="true"/>
        </air:SearchOrigin>
        <air:SearchDestination>
          <com:CityOrAirport Code="BOM" PreferCity="true"/>
        </air:SearchDestination>
        <air:SearchDepTime PreferredTime="2024-07-08"/>
        <air:AirLegModifiers>
          <air:PreferredCabins>
            <com:CabinClass Type="Economy"/>
          </air:PreferredCabins>
        </air:AirLegModifiers>
      </air:SearchAirLeg>
      <air:AirSearchModifiers MaxSolutions="100">
        <air:PreferredProviders>
          <com:Provider Code="1G"
            xmlns:com="http://www.travelport.com/schema/common_v52_0"/>
        </air:PreferredProviders>
      </air:AirSearchModifiers>
      <com:SearchPassenger Code="ADT"
        xmlns:com="http://www.travelport.com/schema/common_v52_0"/>
      <air:AirPricingModifiers CurrencyType="INR" />
    </air:LowFareSearchReq>
  </soap:Body>
</soap:Envelope>

Response XML:

<SOAP:Envelope xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
  <SOAP:Body>
    <SOAP:Fault>
      <faultcode>Server.System</faultcode>
      <faultstring>Provider transaction failed.</faultstring>
      <detail>
        <common_v52_0:ErrorInfo xmlns:common_v52_0="http://www.travelport.com/schema/common_v52_0">
          <common_v52_0:Code>700003</common_v52_0:Code>
          <common_v52_0:Service>SOASYSTEM</common_v52_0:Service>
          <common_v52_0:Type>System</common_v52_0:Type>
          <common_v52_0:Description>Provider transaction failed.</common_v52_0:Description>
          <common_v52_0:TransactionId>9184E1AD0A0D6A9316E27ACA3D1A17F9</common_v52_0:TransactionId>
          <common_v52_0:TraceId/>
        </common_v52_0:ErrorInfo>
      </detail>
    </SOAP:Fault>
  </SOAP:Body>
</SOAP:Envelope> 

Travelport support says it's working at their end using the same credentials. Could someone please help me understand and fix the issue?

I'm using v1.17.1 of the library

[skills-up]

Further, when I'm making the request manually via PostMan (or even SoapUI) using the same content, I'm getting the response without any issue. It's only the programmatic call using the library which is causing the issue.

[frhnfrq]

Got the same issue. It's working with production credentials but not with pre production ones.

[dchertousov]

Hello!

If the same transaction works on production and does not work on pre-prod, it's likely not the uapi-json issue. Please contact TVPT support to address it.

[skills-up]

@dchertousov weren't you rather quick to close the issue?

I am facing the issue with the library, while the same credentials work with postman. Doesn't it mean the issue is with the library, while testing in pre-production? Or, you want to suggest to deploy it directly in production without testing in pre-prod first?

[dchertousov]

@skills-up This library is merely a XML wrapper for the JSON data you provide.

Is your request in Postman and one, formed by the library the same? Is there any difference in headers?