<faultstring>Transaction Error: Procedure/8209</faultstring> Error

[IdrisHanafi]

Hi I am trying to run the following query below:

origin = "DTW"
destination = "HVN"
departureDate = "2017-03-25"
returnDate = "2017-03-28"

ping_req="""<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
                <soapenv:Header/>
                    <soapenv:Body>
                        <air:LowFareSearchReq xmlns:air="http://www.travelport.com/schema/air_v34_0" xmlns:com="http://www.travelport.com/schema/common_v34_0" AuthorizedBy="user" SolutionResult="true" TargetBranch='""" + branch + """' TraceId="trace">
                            <com:BillingPointOfSaleInfo OriginApplication="UAPI"/>
                            <air:SearchAirLeg>
                                <air:SearchOrigin>
                                    <com:Airport Code='""" + origin + """'/>
                                </air:SearchOrigin>
                                <air:SearchDestination>
                                    <com:Airport Code='""" + destination + """'/>
                                </air:SearchDestination>
                                <air:SearchDepTime PreferredTime='""" + departureDate + """'/>
                            </air:SearchAirLeg>
                            <air:AirSearchModifiers>
                                <air:PreferredProviders>
                                    <com:Provider Code="1G"/>
                                </air:PreferredProviders>
                            </air:AirSearchModifiers>
                            <com:SearchPassenger BookingTravelerRef="gr8AVWGCR064r57Jt0+8bA==" Code="ADT"/>
                        </air:LowFareSearchReq>
                    </soapenv:Body>
                </soapenv:Envelope>"""

but I get the following error:

<?xml version="1.0" ?>
<SOAP:Envelope xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
        <SOAP:Body>
                <SOAP:Fault>
                        <faultcode>Server.System</faultcode>
                        <faultstring>Transaction Error: Procedure/8209</faultstring>
                        <detail>
                                <common_v34_0:ErrorInfo xmlns:common_v34_0="http://www.travelport.com/schema/common_v34_0">
                                        <common_v34_0:Code>10</common_v34_0:Code>
                                        <common_v34_0:Service>SYSTEM</common_v34_0:Service>
                                        <common_v34_0:Type>System</common_v34_0:Type>
                                        <common_v34_0:Description>Transaction failure.</common_v34_0:Description>
                                        <common_v34_0:TransactionId>F712C6590A07643BBC3ACFD4D02B3B7B</common_v34_0:TransactionId>
                                        <common_v34_0:TraceId>trace</common_v34_0:TraceId>
                                </common_v34_0:ErrorInfo>
                        </detail>
                </SOAP:Fault>
        </SOAP:Body>
</SOAP:Envelope>

What should I do?

[vivekjyotipramanik]

Hi IdrisHanafi,

Could you please confirm the endpoint URL you are using. Thanks.

[IdrisHanafi]

It is this: https://americas.universal-api.pp.travelport.com/B2BGateway/connect/uAPI/AirService

Is that correct?

[vivekjyotipramanik]

Hi IdrisHanafi,

The URL is correct. Could you please confirm the programming language you are using. Looks like in the request the ""'s were not escaped properly. Thanks.

[IdrisHanafi]

Yes, the quotation mark is escaped properly. That doesn't seem to be the issue. Any other suggestions?

[vivekjyotipramanik]

Hi IdrisHanafi,

Looks like the issue is coming from UAPI. Could you please try using your credentials in the demosite. Please confirm if you are getting the same issue in demosite. Thanks.

http://demo.travelportuniversalapi.com/

[IdrisHanafi]

Hi @vivekjyotipramanik

I just tested my credentials out with the uAPI demo site and the issue still persists. So, it must be something with the uAPI. Are there any work arounds or if possible how long would it take for you to fix?

Thanks so much for the response.

[vivekjyotipramanik]

Hi IdrisHanafi,

In demosite it is working fine fro me. So, looks like it is an issue with the credentials you are using. Could you please confirm if you are using trial credentials. Also, Please provide the username and targetBranch you are using. Thanks.

[IdrisHanafi]

Hi,

These are my credentials and I am using the Galileo branch: branch = "P7017164" TRAVELPORT_USER = "Universal API/uAPI8944377568-67f27a59"

I tested these credentials out on the pre-production version (I am still using the demo credentials).

[vivekjyotipramanik]

Hi IdrisHanafi,

We are checking and will an update. Thanks.

[IdrisHanafi]

@vivekjyotipramanik Thanks so much. Please let me know ASAP.

[vivekjyotipramanik]

Hi IdrisHanafi,

Could you please request for another set of credentials from the request test page while we are working on this. Thanks.