is kisscartoon broken?

[toddfraser88]

I'm just wondering if kisscartoon is broken at the moment? or if it's just me?

[Twoure]

Working on my end.

Please include logs as an attachment, so I can see the issue. Need com.plexapp.plugins.kissnetwork.log and com.plexapp.system.log. Log file location info can be found here.

Also for future reference, please review the Reporting an issue wiki section before create a new issue.

[toddfraser88]

OK, I hope this works

com.plexapp.plugins.kissnetwork.log.1.txt com.plexapp.plugins.kissnetwork.log.txt com.plexapp.system.log.txt

[Twoure]

Try clearing the DataHTTP directory located within Data/com.plexapp.plugins.kissnetwork/DataItems/DataHTTP/. See Data directory location info here.

Alternatively, you can use the Cache Tools located within the channel's DeveloperTools (enable developer tools within channel preferences to see the menu within "About / Help" section).

After clearing the cached http pages (as described above), make sure to exit channel then re-enter. Then retry playing the same video within the channel.

Let me know how it goes.

[toddfraser88]

I noticed something enable developer tools - would not change to true, kept giving me an error - even as root

I deleted /DataHTTP/ manually and tried again, no change

com.plexapp.plugins.kissnetwork.log.2.txt com.plexapp.system.log.5.txt

[Twoure]

Note, log files 1-5 are setup with .log being the current file, .log.1 the most recent old file, and so-on-and-so-forth. With 5 being the oldest. Files start over if PMS restarts, plugin restarts, or log file reaches a size limit. If the files included are correct by their numbers, then these are old logs and do not show me the current state of your plugin.

Regardless, the system log you sent this time is saying:

IOError: [Errno 2] No such file or directory: '/media/5aed1210-a7b4-4fc4-9520-1253e1bf327c/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/KissNetwork.bundle/Contents/Info.plist'

Which means the file is missing, corrupt, or wasn't available while the system bundle was initializing. If it does exists and Plex has proper permissions to access the file, then a simple PMS restart should remedy this issue.

However, I did note from your logs that I have a bug for new installs, and fixed it within my dev branch. Please download and try the dev branch (dev zip 07d4d28).

Also note for Unix based platforms, you will need to chown plex:plex -R for the KissNetwork.bundle after moving it into the Plug-ins directory.

enable developer tools - would not change to true, kept giving me an error - even as root

Does the following file exist?

plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Preferences/com.plexapp.plugins.kissnetwork.xml

If not then there may be a permissions error with how your PMS server is setup.

[toddfraser88]

Sorry, I thought the logs with the highest number were the most recent, my bad

I think chown plex:plex -R you suggested did the trick - Steven Universe will play now, so thanks very much!

Though I've noticed that enable developer tools still will not change to true when I click it, I'd like some help to fix that, if at all possible

com.plexapp.plugins.kissnetwork.log.txt com.plexapp.system.log.txt

[Twoure]

I think chown plex:plex -R you suggested did the trick - Steven Universe will play now, so thanks very much!

Glad it fixed that part of the issue.

Though I've noticed that enable developer tools still will not change to true when I click it, I'd like some help to fix that, if at all possible

This is concerning, considering the directory the channel preferences are created and saved within is supposed to be owned and maintained by the default user plex. Not sure, but seems like your server does not have permissions to the preferences file.

Open an terminal and navigate to the following directory:

/media/5aed1210-a7b4-4fc4-9520-1253e1bf327c/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Preferences

then do ls -alh to display the current user:group permissions. It should be plex:plex by default. If not then this is the issue. Note: as before the com.plexapp.plugins.kissnetwork.xml file within the Preferences folder is where PMS stores the users preferences for this channel. You can manually edit the file, but make sure after editing that is is still owned by plex (i.e. chown plex:plex com.plexapp.plugins.kissnetwork.xml). Also after manually editing, you'll have to restart your PMS to see the changes, since you can't save changes from the normal client interface.

Did you try changing the channel's preferences from different clients? Might be a client issue, but doubtful.

The log files don't show anything unusual, so my hunch is its either a file/folder permissions error, client issue, or there is some internal error within how your server is setup.

[toddfraser88]

ok

ls -alh total 28K drwxr-xr-x 2 plex plex 4.0K Aug 29 04:34 . drwxr-xr-x 7 plex plex 4.0K Jan 17 2016 .. -rw-rw-rw- 1 plex plex 102 Jan 17 2016 com.plexapp.agents.localmedia.xml -rw-rw-rw- 1 plex plex 153 Mar 24 01:43 com.plexapp.agents.opensubtitles.xml -rw-r--r-- 1 plex plex 139 Jul 7 08:03 com.plexapp.agents.thetvdb.xml -rw-r--r-- 1 plex plex 541 Aug 29 04:34 com.plexapp.plugins.kissnetwork.xml -rw-r--r-- 1 plex plex 121 Jan 17 2016 com.plexapp.system.xml

permissions seem fine, I'll try a different client

[toddfraser88]

I tried out the plex media player for windows, but I couldn't find where channel preferences were to enable developer tools I'm sure it's somewhere, I'm just not seeing it

[Twoure]

Since you had to chown the Kiss bundle, it may be that the preference file wasn't created properly the first time around. Try the following: shutdown your PMS, then delete the /media/5aed1210-a7b4-4fc4-9520-1253e1bf327c/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Preferences/com.plexapp.plugins.kissnetwork.xml file. Then start PMS, open the Plex Web client, and try to change a setting within this channel's preferences.

If the above doesn't work, then you can try a different web browser.

If preferences are still causing issues, then it may be worth testing an official channel with preferences. The PBS, SoundCloud, and Vimeo channels all have channel preferences and come from the official channel directory. There may be others, this is only what I could recall at the moment.

[toddfraser88]

Thanks, after deleting that file, I can change settings in the web browser client now, on my main client, PlexXBMC, it's still broken though, so I gather it's a problem with PlexXBMC and not kissnetwork

[Twoure]

If PlexXBMC fails on the other official channels that also include preferences, then yes this is an issue with PlexXBMC and not my channel.

[blackgold73]

Every time I try to watch anything in Cartoons, I get the error, Sorry there was a problem playing this item.

PMSLogs_20160831-193216.zip

[Twoure]

Changed how the preferences are handled in v1.2.7, but not sure will make a difference within your PlexXBMC client.

[blackgold73]

Thank you

On Thu, Sep 1, 2016 at 11:23 PM, Twoure notifications@github.com wrote:

Changed how the preferences are handled in v1.2.7 https://github.com/Twoure/KissNetwork.bundle/releases/tag/v1.2.7, but not sure will make a difference within your PlexXBMC client.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/Twoure/KissNetwork.bundle/issues/30#issuecomment-244273771, or mute the thread https://github.com/notifications/unsubscribe-auth/AUSWOEscrn1nuYVb9zQUv8texA4VsMxCks5ql5abgaJpZM4JvADa .

[blackgold73]

Still getting Sorry, can't play this item. But I can read, I just can't watch anything. Thank you for all your help

On Thu, Sep 1, 2016 at 11:45 PM, Chris & Maggie Morales-Johnston < blackgold73@gmail.com> wrote:

Thank you

On Thu, Sep 1, 2016 at 11:23 PM, Twoure notifications@github.com wrote:

Changed how the preferences are handled in v1.2.7 https://github.com/Twoure/KissNetwork.bundle/releases/tag/v1.2.7, but not sure will make a difference within your PlexXBMC client.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/Twoure/KissNetwork.bundle/issues/30#issuecomment-244273771, or mute the thread https://github.com/notifications/unsubscribe-auth/AUSWOEscrn1nuYVb9zQUv8texA4VsMxCks5ql5abgaJpZM4JvADa .

[blackgold73]

Never mind, It was just some of the videos

On Sat, Sep 3, 2016 at 12:03 AM, Chris & Maggie Morales-Johnston < blackgold73@gmail.com> wrote:

Still getting Sorry, can't play this item. But I can read, I just can't watch anything. Thank you for all your help

On Thu, Sep 1, 2016 at 11:45 PM, Chris & Maggie Morales-Johnston < blackgold73@gmail.com> wrote:

Thank you

On Thu, Sep 1, 2016 at 11:23 PM, Twoure notifications@github.com wrote:

Changed how the preferences are handled in v1.2.7 https://github.com/Twoure/KissNetwork.bundle/releases/tag/v1.2.7, but not sure will make a difference within your PlexXBMC client.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/Twoure/KissNetwork.bundle/issues/30#issuecomment-244273771, or mute the thread https://github.com/notifications/unsubscribe-auth/AUSWOEscrn1nuYVb9zQUv8texA4VsMxCks5ql5abgaJpZM4JvADa .

[Twoure]

Main issue resolved.