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eID Middleware not installing correctly under Windows 2008 R2 64bit #107

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1. Download the eID middleware on a Windows 2008 R2 64bit machine
2. Install on the same machine
3. If you look carefully the message displayed says that the installation was 
nog successful. However the software is installed and a restart is offered.

What is the expected output? What do you see instead?
Successful installation OR no installation.
Now the installation is complete and the eID Viewer seems to work.
However, when running application that use the middleware (e.g. eHealth's ETEE 
Requestor) the following message is displayed:
"2013-02-22 14:40:16,775 WARN  [Eid]: ProviderException: No smart card reader 
found on the user's system and/or it is incorrectly installed andor the BEID 
middle ware is not (correctly) installed. Visit http://eid.belgium.be for info 
and software."

What version of the product are you using? On what operating system?
404_7251

Please provide any additional information below.
Unfortunatly I am unable to locate the installtion log files. I do remember it 
started failing on copying certain inf/driver files for cardreaders/usb.

Original issue reported on code.google.com by m...@dimy.be on 22 Feb 2013 at 2:15

GoogleCodeExporter commented 9 years ago 
Attached is the log file (eid-install-log.txt). This is of a reinstall, however 
the original error is also in the log file. This is related to the failure of 
installing the smart card drivers.

The log file indicates a failure for installing the ACR38U driver, which is 
smart card reader we are using.
In our particular scenario the smart card reader is attached to our laptop and 
a remote desktop session is opened to a server. On both the laptop and the 
server the middleware is installed. The smartcards are configured to be 
forwarded.
On other servers this works well, but on servers running Windows 2008 R2 64bit 
we have above problem.
The eID viewer application is able to access the eID and shows the info, but 
other application that use the middleware are giving problems. The error in the 
failing applications specifically state the BEID middleware and the 
eid.belgium.be site (see above), this indicates that the client application are 
using the middleware.

Original comment by m...@dimy.be on 22 Feb 2013 at 2:39

GoogleCodeExporter commented 9 years ago

Original comment by m...@dimy.be on 22 Feb 2013 at 2:41

Attachments:

GoogleCodeExporter commented 9 years ago 
Hello,

As windows 2008 is not supported by the eIDMW, it could well be that some 
drivers are not compatible. 
The latest acr drivers you can find at 
http://www.acs.com.hk/index.php?pid=drivers

I don't know if, or what parts the eHealth's ETEE Requestor is using of the 
middleware I'm afraid

Wkr,
 Frederik

Original comment by frederik...@gmail.com on 22 Feb 2013 at 3:13

GoogleCodeExporter commented 9 years ago

Original comment by frederik...@gmail.com on 8 Jul 2014 at 1:59