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TycheSoftwares / custom-order-numbers-for-woocommerce

This repository is for the Custom Order Numbers for WooCommerce- Lite
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The blank automatic renewal orders are created due to our plugin. #126

Closed Chetna1510 closed 4 weeks ago

Chetna1510 commented 8 months ago

Describe the bug Basically on renewal orders its creating empty orders. The version we are currently on I believe is the one directly from the Woo Commerce store. If we manually process the renewal it seems to work fine. Its on automated renewals where everything seems to break. I have gone through support with WooCommerce and other plugin companies trying to find the culprit and the last thing I could think is this plugin is causing ID issues on renewals. I have create 2 subscription types using 2 different plugins. The reason I think its your plugin is how the orders are created. If you look the order numbers are completely out of wack. Both 8173 and 8172 are created using the automated renewal on WooSubscriptions. image

To Reproduce I could replicate the issue on client's site by following the below steps:

  1. Create an order for simple 1 day subscription product

  2. Mark the subscription as "Active" and set Next Payment: to be renewed within 2-3 mins image

  3. when our plugin is active, a blank order is created like as below: image

When our Deactivated our plugin, it worked fine.

Additional context https://support.tychesoftwares.com/conversation/671?folder_id=9

The plugin setup: image image

gaminikhil commented 4 weeks ago

This issue is not being replicated on our side. The client has not replied to anything about it, so I am closing this issue.