Orders are not getting tracked with custom prefix. - Githubissues

TycheSoftwares / custom-order-numbers-for-woocommerce

This repository is for the Custom Order Numbers for WooCommerce- Lite

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Orders are not getting tracked with custom prefix. #79

Closed Chetna1510 closed 2 years ago

Chetna1510 commented 3 years ago

Describe the bug We are using prefix ORG- for our orders here, and a typical order looks like this: ORD-78271

And I can find such order on our admin, but not via order tracking: https://bestdealtoday.org/order-tracking/

On order tracking I find the tracking if I remove the prefix (leaving order ID)

To Reproduce

The issue is getting replicated on client's site only. See the video: https://watch.screencastify.com/v/c2tSzJLNtm44kIKn8m0V

Additional context https://tychesoftwares.freshdesk.com/a/tickets/34890

nidhitatosaniya commented 2 years ago

The same is working fine with the default order tracking on the front end and client has added custom form on front end and didn't get back to us with the access hence closing it.