Tyk Dasboard Unable to connect

[amifeanyi]

Please I need guide on how to resolve this issue.

I have installed Mongo, Redis, Tyk Dashboard, Tyk Pump and Tyk Gateway succesfully.

As of yesterday the Dashboard was up and running fine. I added an API, but when I tried accessing it, it wont connect.

It was on trying to fix this issue that I ran into a deeper issue, the Dashboard has refused to come up. When I try http://my.company.com:3000 what i get is unable to connect.

The Mongo db is up and running, the redis server is up and running, I have restarted the dashboard several times no head way.

I have searched for the tyk dashboard or gateway logs I could not find it.

I need every assistance I can get in order to bring the dashboard up.

tyk.conf

{ "listen_port": 8080, "node_secret": "352d20ee67be67f6340b4c0605b044b7", "secret": "352d20ee67be67f6340b4c0605b044b7", "template_path": "/opt/tyk-gateway/templates", "use_db_app_configs": true, "db_app_conf_options": { "connection_string": "", "node_is_segmented": false, "tags": [] }, "disable_dashboard_zeroconf": false, "app_path": "/opt/tyk-gateway/apps", "middleware_path": "/opt/tyk-gateway/middleware", "storage": { "type": "redis", "host": "localhost", "port": 6379, "username": "", "password": "", "database": 0, "optimisation_max_idle": 2000, "optimisation_max_active": 4000 }, "enable_analytics": true, "analytics_config": { "type": "mongo", "pool_size": 100, "csv_dir": "/tmp", "mongo_url": "", "mongo_db_name": "", "mongo_collection": "", "purge_delay": 100, "ignored_ips": [], "enable_detailed_recording": true, "enable_geo_ip": false, "geo_ip_db_path": "", "normalise_urls": { "enabled": true, "normalise_uuids": true, "normalise_numbers": true, "custom_patterns": [] } }, "health_check": { "enable_health_checks": false, "health_check_value_timeouts": 60 }, "optimisations_use_async_session_write": true, "allow_master_keys": false, "policies": { "policy_source": "service", "policy_connection_string": "", "policy_record_name": "tyk_policies", "allow_explicit_policy_id": true }, "hash_keys": true, "suppress_redis_signal_reload": false, "use_redis_log": true, "close_connections": true, "enable_non_transactional_rate_limiter": true, "enable_sentinel_rate_limiter": false, "experimental_process_org_off_thread": true, "local_session_cache": { "disable_cached_session_state": false }, "http_server_options": { "enable_websockets": true }, "uptime_tests": { "disable": false, "config": { "enable_uptime_analytics": true, "failure_trigger_sample_size": 2, "time_wait": 10, "checker_pool_size": 50 } }, "hostname": "", "enable_custom_domains": true, "enable_jsvm": true, "oauth_redirect_uri_separator": ";", "coprocess_options": { "enable_coprocess": false, "coprocess_grpc_server": "" }, "pid_file_location": "./tyk-gateway.pid", "allow_insecure_configs": true, "public_key_path": "", "close_idle_connections": false, "allow_remote_config": false, "enable_bundle_downloader": true, "bundle_base_url": "", "global_session_lifetime": 100, "force_global_session_lifetime": false, "max_idle_connections_per_host": 100 }

tyk_analytics.conf

{ "listen_port": 3000, "tyk_api_config": { "Host": "http://localhost", "Port": "8080", "Secret": "352d20ee67be67f6340b4c0605b044b7" }, "mongo_url": "mongodb://127.0.0.1/tyk_analytics", "mongo_use_ssl": false, "mongo_ssl_insecure_skip_verify": false, "page_size": 10, "admin_secret": "12345", "shared_node_secret": "352d20ee67be67f6340b4c0605b044b7", "redis_port": 6379, "redis_host": "localhost", "redis_password": "", "enable_cluster": false, "force_api_defaults": false, "notify_on_change": true, "license_key": "generated license key was here", "redis_database": 0, "redis_hosts": null, "hash_keys": true, "email_backend": { "enable_email_notifications": false, "code": "", "settings": null, "default_from_email": "", "default_from_name": "", "dashboard_hostname": "" }, "hide_listen_path": false, "sentry_code": "", "sentry_js_code": "", "use_sentry": false, "enable_master_keys": false, "enable_duplicate_slugs": true, "show_org_id": true, "host_config": { "enable_host_names": true, "disable_org_slug_prefix": true, "hostname": "my.company.com", "override_hostname": "my.company.com", "portal_domains": {}, "portal_root_path": "/portal", "generate_secure_paths": false, "secure_cookies": false, "use_strict_hostmatch": false }, "http_server_options": { "use_ssl": false, "certificates": [ { "domain_name": "", "cert_file": "", "key_file": "" } ], "min_version": 0 }, "security": { "allow_admin_reset_password": false, "login_failure_username_limit": 0, "login_failure_ip_limit": 0, "login_failure_expiration": 0, "audit_log_path": "" }, "ui": { "languages": { "Chinese": "cn", "English": "en", "Korean": "ko" }, "hide_help": false, "default_lang": "en", "login_page": {}, "nav": {}, "uptime": {}, "portal_section": null, "designer": {}, "dont_show_admin_sockets": false, "dont_allow_license_management": false, "dont_allow_license_management_view": false }, "home_dir": "/opt/tyk-dashboard", "identity_broker": { "enabled": false, "host": { "connection_string": "http://localhost:3010", "secret": "934893845123491238192381486djfhr87234827348" } }, "tagging_options": { "tag_all_apis_by_org": false }, "use_sharded_analytics": false, "enable_aggregate_lookups": true, "enable_analytics_cache": false, "aggregate_lookup_cutoff": "01/07/2016", "maintenance_mode": false, "allow_explicit_policy_id": false, "private_key_path": "", "node_schema_path": "", "oauth_redirect_uri_separator": ";", "statsd_connection_string": "", "statsd_prefix": "", "disable_parallel_sessions": false, "dashboard_session_lifetime": 0, "alternative_dashboard_url": "", "sso_permission_defaults": null, "sso_custom_login_url": "", "sso_custom_portal_login_url": "" }

[joshblakeley]

Hi, You are missing your connection strings in db_apps_config and your policy_connection_string which should both be http://my.company.com:3000

[joshblakeley]

Although I notice you are using localhost in other locations so most likely http://localhost:3000

[amifeanyi]

Ok @joshblakeley thanks a lot, let me update and try again.

[amifeanyi]

@joshblakeley I have made the changes, restarted the dashboard and the gateway, same "unable to connect". I tried both http://locahost:3000 and http://my.company.com:3000.

[joshblakeley]

I would also change the "hostname" parameter in analytics config to be blank and also check your spelling as you misspelt localhost in your message and maybe also did in the configuration.

[amifeanyi]

@joshblakeley Finally I was able to bring the dashboard up, what I did was to change the host config hostname and override_hostname to localhost on the tyk_analytics.conf.

Then on the tyk.conf I changed db_app_conf_options; connection_string and policy; policy_connection_string to http://my.company.com:3000.

The dashboard came up on http://public-ip:3000 and dev portal on http://my.company.com:3000.

Test API I added when viewed from the API designer shows http://localhost/test instead of http://my.company.com/test or http://public-ip/test.

When I send request to any of this url http://my.company.com/test or http://public-ip/test through postman I will not get any response.

[amifeanyi]

I am new to Tyk, I will appreciate if there is any step by step guide on Adding API and calling the API using any http client to receive response. I have been following the official doc on the Tyk site so far.

I will appreciate any assistance. Thanks!

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