New tickets are not appearing to come through, likely due to HTTP timeouts on Zendesk's side for larger queries. First attempt at a solution: increase the HTTP client's timeout and see if that helps aid the situation. If not, we can revisit this and attempt to pull less data, which should, in turn, result in fewer timeouts.
New tickets are not appearing to come through, likely due to HTTP timeouts on Zendesk's side for larger queries. First attempt at a solution: increase the HTTP client's timeout and see if that helps aid the situation. If not, we can revisit this and attempt to pull less data, which should, in turn, result in fewer timeouts.