Server Error

[EricNebeker]

User experiences server error when clicking links to Digital Collections from https://oac.cdlib.org/findaid/ark:/13030/kt2s2025qv/dsc/#aspace_ref16_r0k .

[EricNebeker]

@jrmerz @wrenaria Another user has reported this error. The link is from OAC again, though different collection: https://oac.cdlib.org/findaid/ark:/13030/kt4w1032bf/ . They were using Chrome but I don't know the which operating system.

[wrenaria]

@EricNebeker Where are they clicking? Where is what I experience when I use OAC to get to Digital from the Greene (Henry Dart) Papers on Chrome:

I know very, very little about OAC or how it works, so I don't know what kind of control we have over the "thumbnail" aspect of this view, but I can see how it would confuse users. Getting rid of the broken thumbnail would solve this issue.

The example from your first comment, from Hunt (Thomas Forsyth) Papers, is a totally different UX compared to that one, and I can't replicate the issue. It works as expected for me -- when I click in the brown "view online item" button, it goes to the item in Digital.

There's also an "Online items available" button in the upper section that redirects to all items in the collection on Digital and works as expected. Again, no problem there.

@jrmerz Any insights?

[EricNebeker]

@wrenaria @jrmerz It’s an intermittent problem. I don’t think the issue is the thumbnail link though. The error message is different. I tired links from OAC and after a couple of clicks got this loading page that never completed.

[EricNebeker]

@jrmerz @wrenaria This is another example. The server error text is in the browser tab.

[EricNebeker]

@jrmerz @wrenaria I got a couple more reports of this happening. It seems to happen most regularly when following a link to an item in Digital Collections.