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UGS-GIO / wetlands

UGS Wetlands web application that compiles a large data set of Utah wetlands data and displays is on an interactive web map
https://geology.utah.gov/apps/wetlands/index.html
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User having issues viewing mapping #11

Closed dmenuz closed 3 years ago

dmenuz commented 4 years ago

@jjhi11

Someone from the public called me today with issues using the mapper. The mapped loaded, but none of the imagery or spatial data showed up and most of the screen was just white. The user was using Chrome. I had her try control-shift-r but that didn't help anything. Do you have any idea what went wrong? The mapper is working fine on my computer. If this happens again, are there particular questions I should ask the user to help them trouble shoot?

Thanks

Screenshot from user below

image006

jjhi11 commented 4 years ago

@dmenuz Yeah have them try this.

For Chrome, do the following:

In the browser menu, go to Settings > Advanced > System. Click the Use hardware acceleration when available toggle key. Click the Relaunch to restart your browser.

That should work. Only other thing I can think of off hand is making sure they have WebGL enabled. This url should tell them. https://get.webgl.org/

wetlandsDiane commented 4 years ago

Thanks Jay! Super helpful

On Thu, Nov 5, 2020 at 2:13 PM Jay Hill notifications@github.com wrote:

@dmenuz https://github.com/dmenuz Yeah have them try this.

For Chrome, do the following:

In the browser menu, go to Settings > Advanced > System. Click the Use hardware acceleration when available toggle key. Click the Relaunch to restart your browser.

That should work. Only other thing I can think of off hand is making sure they have WebGL enabled. This url should tell them. https://get.webgl.org/

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/UGS-GIO/wetlands/issues/11#issuecomment-722648427, or unsubscribe https://github.com/notifications/unsubscribe-auth/AE3KRTW6FHECCO4O7T6BYHTSOMIO7ANCNFSM4TL3ZEMA .

-- Diane Menuz Wetland Program Coordinator Utah Geological Survey 1594 W. North Temple P.O. Box 146100 Salt Lake City, UT 84114 801.538.7436 http://geology.utah.gov/resources/wetlands/