Write up workflow research insights

[MelissaBraxton]

Background This issue is to document what we learned in our workflow research. (#360 )

We'll know we're done when...

• [ ] insights are documented in wiki
• [ ] refinements are documented as user stories

Tasks

• [x] Synthesize
• [x] Write up
• [x] Get one other person on team to review
• [ ] Post to wiki
• [x] Add user stories to user story sheet

[MelissaBraxton]

@jayrbergjr draft for you to review after the holiday!

[cmajel]

@MelissaBraxton per our chat yesterday this looks good for peer review ✅