Background
Where we have been able to simplify the online experience for permit purchasers, we need to make sure we are similarly removing unnecessary steps from the in office process where possible.
Acceptance criteria
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Tasks
[ ] Review service blueprint and look at aspects of the process we are changing
[ ] Review related handbook sections and identify edits
Background Where we have been able to simplify the online experience for permit purchasers, we need to make sure we are similarly removing unnecessary steps from the in office process where possible.
Acceptance criteria
Tasks
Definition of done