As a FS staffer, I would like to manage feedback submitted on Open Forest so that can engage with customers.

[bboddiger]

Background There is a need for customers to submit feedback to Open Forest/Forest Service outside of the help process.

Acceptance criteria

• [ ] A member of the public is able to provide feedback within the Open Forest platform
• [ ] Appropriate FS staff is able to easily review feedback provided by the public
• [ ] Appropriate FS staff is able to track feedback provided by the public

Tasks

• [x] Interview appropriate FS staff to understand feedback current process and needs
• [x] Analyze and diagram the current feedback system and workflow
• [x] Conduct competitive analysis of interaction design
• [x] Develop wireframe of enhanced interaction design
• [x] Conduct usability testing
• [x] Refine design hypothesis (wireframe with annotations)
• [x] Analyze technical feasibility with development
• [ ] Code and update feedback component of the platform
• [ ] PO Approved
• [ ] Design review and approved
• [ ] Code Reviewed

Definition of done

• [ ] 2e tests are updated for application routing changes.
• [ ] e2e tests are functioning.
• [ ] Child routes for existing pages are working.
• [ ] Pull requests meet the technical definition of done.
• [ ] Usability tested.

[bboddiger]

@carlsonem @MelissaBraxton @tram This is placeholder for now. All details still need to be filled in.

[aQuib]

Wireframe to be usability tested

[aQuib]

Here are wireframe to guide development: https://app.zenhub.com/files/214296595/824364da-c8ea-4d78-9a98-3dd458bc86dc/download