As a frontliner, I need documentation on how to use the system and how to troubleshoot issues so that I can help the public with their Qs.

[MelissaBraxton]

Background This issue covers user documentation for frontliners to help them help members of the public. Frontliners anticipate getting calls from users seeking help and want to have troubleshooting tips handy.

Acceptance criteria

• [x] Documentation addresses FAQs about the public's experience
• [x] Documentation is printer friendly and scanable in a printed format - [ ] Pilot forest POCs have documentation that they understand

Tasks

• [x] Adapt user documentation to frontliner audience (#177)
• [x] Create documentation in a print friendly format - [ ] Share with pilot forest POCs for review - [ ] Refine based on POC feedback
• [ ] PO approved - [ ] Share with pilot forest POCs for printing and distribution

Definition of done

• [ ] Meets acceptance criteria

[Rebekah-Hernandez]

Here is the frontline staff documentation: https://usfs.app.box.com/file/751994881980

[Dmac26]

@Rebekah-Hernandez - Looks good to me! I'd just say we need to remember to check the links once the site is live on Prod.

[Dmac26]

@bboddiger @carlsonem - Hey Beth and Eric, if would be one of you two who would need to approve Rebekah's Front-line Guide for Firewood Permits correct? I have reviewed it for any grammatical and/spelling errors and it looks good to me.