RadarOperator
commented
11 months ago | Technology Position Statement | |
|---|---|
| The technology is a | Multiexperience |
| That | enables multiple, simultaneous experiences for users through various touchpoints and devices |
| Unlike | Single-experience, traditional interface design |
| This Technology | Provides a cohesive and consistent experience across multiple channels and devices, allowing users to seamlessly switch between them. |
| Beneficial case | |
|---|---|
| The problem of | Disjointed experiences across different devices and channels |
| Affects | Users who struggle with navigating multiple platforms and devices |
| The impact of which is | Improved user engagement, increased productivity, and enhanced customer satisfaction |
| A succesful application of this technology | Omnichannel retail experiences, integrated digital workspaces, personalized, context-aware experiences |
| Harmful case | |
|---|---|
| The vulnerability of | Security risks associated with multiexperience |
| Affects | Organizations and individuals who rely on multiexperience technologies |
| The impact of which is | Increased attack surface, potential data breaches, and compromised user privacy |
| A disagreeable application of this technology | Using multiexperience to create confusing or overwhelming experiences, failing to address accessibility concerns, misusing multiexperience to track and manipulate users without their consent or knowledge |
bron: gartner hype cycle digital government services 2022