crashing - Githubissues

TheFeralEngineer commented 2 years ago

Application Version

5.2.0-beta (and 5.1.0 stable)

Platform

windows 11

Printer

elegoo neptune 3

Reproduction steps

opened program opened part sliced part preview crash

Actual results

crashes if you slice a part more than once

Expected results

no crashing

Checklist of files to include

[ ] Log file
[ ] Project file

Additional information & file uploads

Faulting application name: Ultimaker-Cura.exe, version: 0.0.0.0, time stamp: 0x6336e73e Faulting module name: igxelpicd64.dll, version: 31.0.101.3358, time stamp: 0x62ec9ec0 Exception code: 0xc000041d Fault offset: 0x0000000000080137 Faulting process id: 0x3814 Faulting application start time: 0x01d8d6c80c6570fd Faulting application path: C:\Program Files\Ultimaker Cura 5.2.0-beta\Ultimaker-Cura.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f60bb83011df0c7e\igxelpicd64.dll Report Id: 4234ac61-b76a-4618-b477-4fb00c57b03e Faulting package full name: Faulting package-relative application ID:

MariMakes commented 2 years ago

Hey @TheFeralEngineer ,

Welcome to the Ultimaker Cura Github 🚀 Sorry, it took us a while to get back to you 😞

Do you still have the project file that causes the crash? It contains the printer and settings we need for troubleshooting.

To save a project file go to File -> Save project. Please make sure to .zip your project file. For big files, you may need to use WeTransfer or similar file-sharing sites.

You'll need to open Github in your browser to attach any files to your ticket You can click the view it on GitHub link at the bottom of your email to open GitHub in the browser.

TheFeralEngineer commented 2 years ago

It was every file I used.

Open file Import stl model Slice Do anything else... Crash

I just updated to 5.2.0 official release, so I'll let you know if it happens again. It was happening in 5.1.0 and in 5.2.0 beta.

I'll try the models I know will crash and report back to you.

Thanks!

Phil T. The Feral Engineer

Check out my LinuxCNC tutorials, machine builds and other antics at www.youtube.com/c/theferalengineer

Help support my channel efforts and coffee addiction: www.patreon.com/theferalengineer

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On Wed, Oct 19, 2022, 10:42 AM MariMakes @.***> wrote:

Hey @TheFeralEngineer https://github.com/TheFeralEngineer ,

Welcome to the Ultimaker Cura Github 🚀 Sorry, it took us a while to get back to you 😞

Do you still have the project file that causes the crash? It contains the printer and settings we need for troubleshooting.

To save a project file go to File -> Save project. Please make sure to .zip your project file. For big files, you may need to use WeTransfer or similar file-sharing sites.

You'll need to open Github in your browser to attach any files to your ticket You can click the view it on GitHub link at the bottom of your email to open GitHub in the browser.

— Reply to this email directly, view it on GitHub https://github.com/Ultimaker/Cura/issues/13443#issuecomment-1284128735, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARUZ2LJK66S25B6VNI7R57TWEACERANCNFSM6AAAAAAQ3FCRK4 . You are receiving this because you were mentioned.Message ID: @.***>

MariMakes commented 1 year ago

Hey @TheFeralEngineer,

Can you let us know if you are still stuck? Thank you 😊

TheFeralEngineer commented 1 year ago

Hello,

It is happening less with 5.2.0, but it still crashes on occasion.

I'll see if i can get an event log from Windows when it happens again