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Ultimaker / Cura

3D printer / slicing GUI built on top of the Uranium framework
GNU Lesser General Public License v3.0
6.17k stars 2.08k forks source link

Bluescreen #13509

Open Golf3gti1 opened 2 years ago

Golf3gti1 commented 2 years ago

Application Version

5.1.0

Platform

Win 10

Printer

Artillery Genius

Reproduction steps

When I start Cura and insert an object I get a bluescreen with the message " IRQL_NOT_LESS_OR_EQUAL".
But this only happens with Cura. Can someone help me there what

Actual results

Computer collects and restarts the computer New

Expected results

Das Problem habe ich erst seit ich 5.1.1 installier hatte. aber habe das 5.1.1 deinstalliert aber dennoch habe ich das probloem weiter hin

Checklist of files to include

Additional information & file uploads

Unfortunately I do not have a log file

MariMakes commented 2 years ago

Hey @Golf3gti1,

Welcome to the Ultimaker Cura Github 🚀

This is not an error I'm familiar with. It seems to be related to your Windows Operating System. Did you try the solution described here? https://support.microsoft.com/en-us/windows/how-to-fix-error-0xa-irql-not-less-or-equal-fd19c7fc-89d2-67a5-4fb0-a1f8bd1f0202

It seems that one of your drivers is out of date. and it does not seem to be related to Ultimaker Cura.

Can you let us know if updating your drivers solves your problem? Thank you 😊

MariMakes commented 2 years ago

Hey @Golf3gti1,

I got confirmation from our support experts that you were able to resolve this issue.

For other people encountering the issue: It was the GPU driver, it needed to be updated. A good website to look through and resolve it can be found here: https://www.tomshardware.com/how-to/fix-irql-not-less-or-equal-errors-windows

I'll close this issue since it's been resolved.

Golf3gti1 commented 2 years ago

Hello

Unfortunately, it has not gebaruch. It only happens when I start Cura, put an object in and edit it. With other programs I have no problem. All drivers are up to date