unable to slice

[mgdavila]

Application Version

5.2.1

Platform

Win 11

Printer

Hellbot Hidra Plus

Reproduction steps

opens stl file slice

Actual results

Expected results

Checklist of files to include

• [X] Log file
• [ ] Project file

Additional information & file uploads

cura.log

[GregValiant]

Thanks for the report and the log. "Backend exited abnormally with return code 3221225477!" I have no idea what that means but it has shown up a lot in log files. The Cura team will take a look at this. As for me, I'm thinking about playing that number in the lottery.

[MariMakes]

Hey @mgdavila,

Thanks for your report 👍

Return code 3221225477, is actually a super generic error, even though it doesn't sound generic 😅 In the Cura 5.3 Beta, we made a fix that should solve a number of these errors. Can you download the Beta and retry your slice? You can download it here: https://github.com/Ultimaker/Cura/releases/tag/5.3.0-beta.1

If that's it still doesn't work, we'll need a little bit more information from you. Do you have a project file for us? It contains the printer and settings we need for troubleshooting. To save a project file go to File -> Save project. Please make sure to .zip your project file. For big files, you may need to use WeTransfer or similar file-sharing sites.

You'll need to open Github in your browser to attach any files to your ticket You can click the view it on GitHub link at the bottom of your email to open GitHub in the browser.

[github-actions[bot]]

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.