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Ultimaker / Cura

3D printer / slicing GUI built on top of the Uranium framework
GNU Lesser General Public License v3.0
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Fail to load STL #16019

Open grogoreo opened 1 year ago

grogoreo commented 1 year ago

Cura Version

5.4.0

Operating System

MacOS Ventura 13.4.1

Printer

Creality CR6 SE

Reproduction steps

  1. Fresh install of Cura (also happens in previous versions)
  2. Cura runs fine
  3. Try to open STL

Actual results

File doesn't load.

File has correct access permissions.

From log: 2023-07-05 20:35:24,060 - INFO - [MainThread] cura.CuraApplication.readLocalFile [1779]: Attempting to read file file:///Users/grogoreo/Downloads/SPT_Smooth.stl

No further information.

Expected results

Workaround

  1. Removed configuration files in Library/Application\ Support/cura
  2. Complete new configuration and choose ONLY the Ultimaker S5
  3. Open the STL and it opens, placing the object on the virtual printer bed
  4. Add any additional printer and select
  5. As long as the model isn't manipulated or options changed in anyway Cura sometimes slices it
  6. If Cura quits with the none Ultimaker S5 printer selected Cura won't load the STL file. As long as Ultimaker S5 was selected and then changed to the alternative printer the model remains but is unworkable as before.

Add your .zip and screenshots here ⬇️

UMcura.log CRcura.log

MariMakes commented 1 year ago

Hey Hey @grogoreo,

Welcome to the UltiMaker Cura Github 🚀 Sorry, it took us a while to get back to you 😞

We've received some reports with the shipped STL reader not working for everyone. Could it be that our STL reader plug-in is disabled by accident? If you go to the marketplace, click on the gear, and scroll down until you see STL Reader, you should be able to Enable it again from there. image

Can you let us know if that is your issue? If that's not the case, just let us know we'll take another look. 👍 Than it might be a duplicate of https://github.com/Ultimaker/Cura/issues/16249

grogoreo commented 1 year ago

Thank you for getting back to me.

The STL reader was loaded before because I was able to load an STL if I chose the Ultimaker S5 but if I made any changes to the position or rotation it wouldn't slice. I disabled the plugin and re-enabled but no difference.

The less than ideal solution from @dnbernier to disable USB printing has worked and am able to do everything without issue ( https://github.com/Ultimaker/Cura/issues/16249#issuecomment-1654809846)

On Tue, 8 Aug 2023 at 13:01, Mariska @.***> wrote:

Hey Hey @grogoreo https://github.com/grogoreo,

Welcome to the UltiMaker Cura Github 🚀 Sorry, it took us a while to get back to you 😞

We've received some reports with the shipped STL reader not working for everyone. Could it be that our STL reader plug-in is disabled by accident? If you go to the marketplace, click on the gear, and scroll down until you see STL Reader, you should be able to Enable it again from there. [image: image] https://user-images.githubusercontent.com/40423138/259091638-f96969cd-03b1-4c85-935c-ba879ada0546.png

Can you let us know if that is your issue? If that's not the case, just let us know we'll take another look. 👍 Than it might be a duplicate of #16249 https://github.com/Ultimaker/Cura/issues/16249

— Reply to this email directly, view it on GitHub https://github.com/Ultimaker/Cura/issues/16019#issuecomment-1669480595, or unsubscribe https://github.com/notifications/unsubscribe-auth/ACI4S6DEHO53QO3HX5E5IXTXUITCRANCNFSM6AAAAAAZ7NGO2A . You are receiving this because you were mentioned.Message ID: @.***>

MariMakes commented 1 year ago

Hey @grogoreo,

Thanks for the update!

I'm glad to hear you are not stuck anymore, but disabling the USB Printing Plug-in, is indeed only a temporary workaround but a super helpful in finding a solution.

I'll bring it up to the team to see what they can do to improve it, we have a number of reports coming in on this subject. Fingers crossed 🤞

grogoreo commented 1 year ago

That sounds great, thanks for looking into it

On Wed, 9 Aug 2023 at 16:28, Mariska @.***> wrote:

Hey @grogoreo https://github.com/grogoreo,

Thanks for the update!

I'm glad to hear you are not stuck anymore, but disabling the USB Printing Plug-in, is indeed only a temporary workaround but a super helpful in finding a solution.

I'll bring it up to the team to see what they can do to improve it, we have a number of reports coming in on this subject. Fingers crossed 🤞

— Reply to this email directly, view it on GitHub https://github.com/Ultimaker/Cura/issues/16019#issuecomment-1671627791, or unsubscribe https://github.com/notifications/unsubscribe-auth/ACI4S6FNV7GRUEYBRP54VQTXUOUBRANCNFSM6AAAAAAZ7NGO2A . You are receiving this because you were mentioned.Message ID: @.***>