Ultimaker / Cura

3D printer / slicing GUI built on top of the Uranium framework
GNU Lesser General Public License v3.0
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Cura crash or not start #16206

Open Thibaut-tech opened 1 year ago

Thibaut-tech commented 1 year ago

Cura Version

5.4

Operating System

Windows 10

Printer

Wanhao D12 230 Pro

Reproduction steps

Open Cura

Actual results

When i open cura and i start working or just look the progress of my print the software crash randomly. [UPDATE] I have update my driver nvidia card (536.67) but now cura just doesn't start

Expected results

When i open cura and i start working or just look the progress of my print the software crash randomly. [UPDATE] I have update my driver nvidia card (536.67) but now cura just doesn't start

Add your .zip and screenshots here ⬇️

cura.log

MariMakes commented 1 year ago

Hey @Thibaut-tech,

Welcome to the UltiMaker Cura Github 🚀 Sorry, it took us a while to get back to you 😞

I have a couple of questions to narrow it down.

  1. Do you have multiple monitors? Does Cura start if you disable one of the monitors?
  2. Do you have two monitors placed above each other? Can you try this workaround from the community? https://community.ultimaker.com/topic/42633-cura-522-stopped-working/#comment-318105
  3. Do you have GPU Tweak OSD overlay enabled? Does Cura start if you disable that software?
  4. Do you have a Ryzen Graphics card? Can you try this workaround? https://support.makerbot.com/s/article/1667412437627
  5. Do you have the Nahimic audio enhancement service enabled? Can you try this workaround? https://github.com/Ultimaker/Cura/issues/12102#issuecomment-1157907665
  6. Are you the Administrator on your device? Could you try to right-click the shortcut and "Run as administrator"?
Thibaut-tech commented 1 year ago

Hello,

yes i have a second monitor but the issue is the same with one or two monitor. I don't have a GPU Tweak OSD overlay enabled. I have an Nvidia graphic card and a ryzen CPU. I haven't the Nahimic service on my computer.

My issue is random sometime it work for 2 or 3 days and sometime my computer crash 2 time in 30 minutes.