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Ultimaker / Cura

3D printer / slicing GUI built on top of the Uranium framework
GNU Lesser General Public License v3.0
5.95k stars 2.04k forks source link

Cura Doesn't Working #19198

Open burakturnaoglu opened 3 weeks ago

burakturnaoglu commented 3 weeks ago

Cura Version

5.7.2 - 5.6.0

Operating System

Windows 10 Pro 22H2

Printer

Ender 3 S1 Pro

Reproduction steps

I installed Cura version 5.7.2, but after the application loads, it only shows the splash screen. Whether I choose "Log in" or "Skip," the application closes itself. I tried deleting the files located in the %user% part of the program and reinstalling it. I also tried installing it to a different location and on a different drive, but the result didn't change. I set the graphics card option to NVIDIA to run the program, but it still didn't change the outcome. I checked that my graphics card drivers are up-to-date. I need your help.

Actual results

It's not working

Expected results

Maybe it can work

Add your .zip and screenshots here ⬇️

I am sharing a screen recording of the issue I am experiencing with a zip file. I need your help.

Cura.zip Cura.zip

HellAholic commented 2 weeks ago

Hey @burakturnaoglu , did you try removing the files in both local and roaming? so %user%/appdata/roaming/cura/... and %user%/appdata/local/cura/... If that doesn't work, go to the %user%/appdata/roaming/cura/5.7/... and copy the cura.log file, zip that one and add it to the ticket.

burakturnaoglu commented 2 weeks ago

cura log.zip Here is the log file @HellAholic

burakturnaoglu commented 1 day ago

@HellAholic is there any opinion?

HellAholic commented 4 hours ago

Hey @burakturnaoglu , We're gathering similar issues but so far only 3 instances have been reported and none of them include any visible bug/problem in the log file. The one workaround that comes to mind would be installing an older version of cura that allows you to add a printer and finish the welcome flow. (Try 5.3.1 or earlier):