Printer dropdown remains empty after UI reports successfully adding a Method X

slpenza commented 3 months ago

Cura Version

5.6.0-beta.2

Operating System

MacOS Sonoma 14.5

Printer

MakerBot Method X

Reproduction steps

Opened Cura app for the first time.
Added "UltiMaker printer" by clicking "Sign in to Digital Factory"
Acknowledged the addition of two printers: a Method and a Method X.
The printer dropdown does not contain either printer. It is not possible to slice.
Clicked "Manage Printers" in printer dropdown. The printer list in Preferences does not contain either printer.
Clicked "Add Printer" or "New Printer" from the printer list (I don't remember the button label)
Clicked "Sign in to Digital Factory". New web browser tab opens. Cura hangs on "Add printer" modal.
Quit & restarted the Cura app.
Click "Get Started", "Agree", "Next", then "Ultimaker printer".
Clicked "Sign in to Digital Factory" and the app hangs again on "Waiting for new printers"

Actual results

After clicking "Sign in to Digital Factory" on the "Add printer" modal, a web browser tab opens. Cura hangs on "Add printer" modal after the button label changes to "Waiting for new printers"

Expected results

The Method X appears in the printer dropdown so it can be selected.

Add your .zip and screenshots here ⬇️

GregValiant commented 3 months ago

Thanks for the report. I would suggest you move from the 5.6 beta pre-release version, to the current 5.7.2 stable version of Cura. I didn't have any trouble installing the printer as a non-networked printer, but that doesn't equate to a networked printer. Integration of the Method printers appears to be ongoing. The Cura team will take a look.

krussell-pem commented 2 months ago

We have something similar here whereby the S5 and S7 3D printers continuously drop from the list of printers. Both are on the network. We have to readd the IP addresses of the printers for them to come live again. One user is on 5.7 and the other is using 5.7.2. Please look (attached is greyed out printer) ultimaker

GregValiant commented 2 months ago

@HellAholic have you seen this one?

HellAholic commented 2 months ago

5.6.0 only supports adding local printer and printing via USB, it does not add Method X/XL connected printers on the Digital factory.

Digital factory support for the Method X/XL was added in 5.7.0 that enables Print via Cloud (Digital Factory) and loading of the printers.

Next release will also include some updates to the Method series.

The beta builds are only valid for testing purposes leading up to the release, they are not intended for professional usage. So I recommend switching to a stable version.

HellAholic commented 2 months ago

@krussell-pem Please contact the Ultimaker Support, as Cura we cannot diagnose issues based on a small image. Connecting the printers via IP is a direct network connection that does not require connection to the Digital factory.

Check if the printers are connected to the internet and connected to digital factory
Check if the printers show up as online in your digital factory account (Website)
If both of the steps above are done and successful, then please include the cura.log file with your report (ideally a separate one so it's not tied to the resolution of another ticket).

As an example: This printer is not available in Digital factory but can be connect to via network:

Ultimaker / Cura