Cura Signing In

[lion7718]

Cura Version

5.8.0

Operating System

Windows 10

Printer

SV06, SV06 Plus, Ender 3

Reproduction steps

Open Cura, Cura I'm not signed in. Click Sign in, browser opens I login & now I'm signed into Cura.

Actual results

I'm signed into Cura

Expected results

I close Cura for a few hours & reopen & I'm not signed in & have to do the process all over again.

This issue appeared last year & has not been fixed.

Add your .zip and screenshots here ⬇️

[GregValiant]

I've never had to log in and I have numerous Cura versions installed. You might have created a situation when you installed Cura that now requires a log-in every time?

Maybe @Asterchades can help with this.

[lion7718]

Exactly, I have to sign in every time. It's annoying. It happened during one of the Cura upgrades.

[Asterchades]

I can't say that I've ever had to sign into Cura. And I mean ever - even using the marketplace hasn't ever required it. I'm honestly not even sure I have a login.

To my knowledge (and there's a great big hole here), the only two reasons you might need to sign in would be to back up your settings remotely to the Ultimaker servers, or for the Enterprise edition of Cura (which also requires a subscription). The former is dealt with by a plug-in called Cura Backups that defaults to disabled (though if you've enabled it, that will persist through new installations), so perhaps that's something to look for in case you've configured it to run automatically - it's the fifth option in the "Bundled Plugins" section.

If you still wish to perform local backups you can manually copy the files you find in the Show configuration folder help menu to achieve the same result.

[lion7718]

I do have Cura Backups installed, so I should disable it..??

[Asterchades]

As a diagnostics step, yes. If it doesn't help you can always re-enable it afterwards.

If it stops asking you for a login afterwards at least you have a culprit. At that point maybe you can check the settings to see if there's some kind of facility to save the login details, or just leave it disabled and back up your settings manually. There is, of course, always the possibility that something was broken with it at some point last year, but that will have to be addressed by someone more familiar with it than I am.

[lion7718]

I just disabled it and restated Cura, I got this message.

[Asterchades]

Well, it's different - even if not outright better. So that's something, I guess.

I feel like at this point a log file is going to be essential - hopefully it contains details as to when it's trying to log in, even if not explicitly why it's trying. You can find the log file in the directory opened by the Show Configuration Folder option in the Help menu. I feel like the one with Backups enabled would be more beneficial, but if you're feeling keen then both may prove useful.

[lion7718]

I don't see the log file.

[Asterchades]

You have extensions hidden (a stupid default setting on MS' behalf and major security risk, IMO). It should be the second file called "cura" with the lines across the icon.

[lion7718]

I should have known better, didn't think of that..lol

cura.log

[Asterchades]

If I'm reading this correctly, it looks like it's connecting to the cloud services for an Ultimaker 3 printer - one that's not on your list. So I can only assume that, at some point, it has been in your list (perhaps due to a project file you've loaded) and it's enabled the corresponding services for operating it.

In which case, disabling the associated plugins may stop it asking you to log in. If I compare your log to mine (which does have them disabled), I would be looking to disable the Ultimaker Machine Actions and UM3 Network Printing plugin from the Bundled Plugin section (they should be a little above the plethora of "Version Upgrade" plugins).

Of course, why it isn't correctly preserving the login session may well be a bug. Or it could be some sort of isolated weirdness by virtue of having the plugins enabled without a corresponding printer configured, then migrating across multiple Cura versions.

[lion7718]

Well, it looks like that was the issue (so far anyway). I've opened & closed Cura 3 times & now I'm signed in. I can't tell you how annoying this has been. I would Google the problem from time to time & never saw an answer. I assumed that UM decided because I didn't use one of their printers I had to sign in every time. Thanks again for your help, it is highly appreciated.

[Asterchades]

No worries. I'm going to close this one up for now, but if it comes up again feel free to write back (it will ping both myself and Greg) and it can be opened again if needs be.

[lion7718]

Well, I spoke too soon. I just opened Cura & I was signed out & had to sign back in again.

[lion7718]

Here is a new Cura.log with the extensions you had me disable. cura.log

[Asterchades]

For one last experiment, try disabling Cura Backups in addition to the other two - and maybe the Firmware Update Checker for good measure (it shouldn't be necessary, but I question what it will do other than take time to load without an Ultimaker printer).

Failing that, I'll open this back up and fire off a ping to someone more familiar with the inner workings of Cura. It could well be that there's a bug here I'm just not capable of seeing, but I'd rather not bother them until the DiY options (that I know of) have been exhausted without going to the extent of clearing all of your settings.

[lion7718]

Ok, I just disabled Cura Backups 7 Firmware Update Checker. I will post back later to tell you the results. Here is the newest log file.

cura.log

[lion7718]

No, still doesn't work.

[Asterchades]

Dang it. Anything more from me at this point just feels like it's going to be random guesses, and we could be here for a while trying to find a solution if that's the best I can do.

@nallath I think you might need to take a look at this one.