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Ultimaker / Cura

3D printer / slicing GUI built on top of the Uranium framework
GNU Lesser General Public License v3.0
6.12k stars 2.07k forks source link

[4.5.0] Error on Install #7188

Closed acedra closed 4 years ago

acedra commented 4 years ago

Application version 4.5.0

Platform Win10 64bit Intel i7-8750h @ 2.2GHz 16GB ram

Printer none yet but will be Ender 3 Pro

Reproduction steps

  1. Download and launch Ultimaker_Cura-4.5.0-win64.msi
  2. Agree and start install
  3. Computes space and then errors with "Setup ended prematurely. Please try again."

Screenshot(s) none yet

Actual results Click on and it exits.

Expected results Cura should install.

Project file none

Log file no log file that I know of since it won't install.

Additional information I did not uninstall 4.4 before trying to install 4.5. I have kept several previous versions installed in the past and this has never been an issue.

fieldOfView commented 4 years ago

I think this is the first time we have 1,000 issues open: image

WHWFD commented 4 years ago

I'm having a similar issue. I've had 4.3.0 and 4.4.1 installed. Both of them were ok, but suddenly closed two days ago, after showing only a white screen after loading the settings. Switching to 4.5.0 was no real solution, I'm in the same situation here. Repair or uninstall didn't work. For a short time I could bring it further up by starting with another Windows user profile, but now it's all the same: Loading - Some setups - Blank screen - Gone. What can be done? Thanks for hints

smartavionics commented 4 years ago

Hello @WHWFD , can you please locate stderr.log and cura.log that should be in AppData/Roaming/Cura and AppData/Roaming/Cura/4.5.0 respectively. Zip them up and attach to this issue. Thanks.

WHWFD commented 4 years ago

Both Logs in attachment. Thanks for immediate reply. 4.5 Logs.zip

smartavionics commented 4 years ago

Thanks for the files. I can see where it blows up but, unfortunately, it doesn't provide enough info (to me, at least) to identify the cause of the problem. Sorry.

You could try installing one of my builds which are built differently from the UM releases and they may provide a workaround. They can be found at https://www.dropbox.com/sh/s43vqzmi4d2bqe2/AAADdYdSu9iwcKa0Knqgurm4a?dl=0. Please read the README.md file there before using.

Ghostkeeper commented 4 years ago

I've had 4.3.0 and 4.4.1 installed. Both of them were ok, but suddenly closed two days ago, after showing only a white screen after loading the settings.

This issue is different from the original. Please refer to https://github.com/Ultimaker/Cura/issues/5296 for more information.

Ghostkeeper commented 4 years ago

Rather than the .msi you can also use the .exe installer that we provide with the releases. The .exe works the same way as it has always done. We basically just built the .msi installer in order for system administrators to be able to install Cura automatically for their users in the network.

We're unable to reproduce this error so far. Our testers install Cura multiple times per day on different computers.

WHWFD commented 4 years ago

It's better now. Cura 4.5.0 has come back again, 4.3.0 and 4.4.1 also. I couldn't test much in the recent days, and it looks like I'll have to configure the Start GCode for my CTC Bizer with Sailfish firmware. Thanks for the hints and the link to #5296 Walter

acedra commented 4 years ago

It's better now. Cura 4.5.0 has come back again, 4.3.0 and 4.4.1 also. I couldn't test much in the recent days, and it looks like I'll have to configure the Start GCode for my CTC Bizer with Sailfish firmware. Thanks for the hints and the link to #5296 Walter

Thanks for hijacking my thread. Next time start your own maybe?

acedra commented 4 years ago

Rather than the .msi you can also use the .exe installer that we provide with the releases. The .exe works the same way as it has always done. We basically just built the .msi installer in order for system administrators to be able to install Cura automatically for their users in the network.

We're unable to reproduce this error so far. Our testers install Cura multiple times per day on different computers.

I'm sorry, can you tell me where the .exe installer is located? I looked on the website and was unable to located anything other than the .msi download. Thanks!

WHWFD commented 4 years ago

Hi Mark,

I Think, I’ve found the cause for Cura stopping here. There seems to be an interaction with GPU Tweak II (ASUS). Read more here:

https://community.ultimaker.com/topic/27929-cura-friert-nach-aufstart-direkt-ein/?tab=comments#comment-240042

By the way: Do you know a solution for Cura operating with 3Dconnexion devices? I’m here with a Spacemouse Enterprise. The menu topline there shows Cura, some buttons are active, but no knob response.

Have a nice day

Walter

smartavionics commented 4 years ago

By the way: Do you know a solution for Cura operating with 3Dconnexion devices? I’m here with a Spacemouse Enterprise. The menu topline there shows Cura, some buttons are active, but no knob response.

See https://github.com/smartavionics/RawMouse

WHWFD commented 4 years ago

Good morning Mark,

meanwhile I tried it, but no change. I’m not sure about placing the files in the right foders.

Thanks

Walter

smartavionics commented 4 years ago

meanwhile I tried it, but no change. I’m not sure about placing the files in the right foders.

We shouldn't discuss the mouse here in this issue, please open an issue at https://github.com/smartavionics/RawMouse and provide the cura log file so I can check it's finding the mouse OK.

Ghostkeeper commented 4 years ago

I'm sorry, can you tell me where the .exe installer is located? I looked on the website and was unable to located anything other than the .msi download. Thanks!

You can find the normal installer here: https://github.com/Ultimaker/Cura/releases/tag/4.5.0

I'm looking into why this installer is no longer provided on the Ultimaker website. In my opinion this installer should be the default, and if a system administrator needs silent installation so badly he can find it on Github...

mahtDFR commented 4 years ago

The MSI we hosted on Ultimaker.com has caused some confusion and issues, so I've just swapped it out for the exe.

People who want the MSI can go to Github and find it.

mahtDFR commented 4 years ago

It's not reproducible here so far and there's not a lot of data to work with. Maybe someone who has experienced the issue can help by sharing MSI logs with us. The MSI doesn't run with logging by default, but you can enable it running via the command line in Windows:

<MSIdirectory> /lxv <OutputDirectory>\cura45msilog.txt

Where <MSIdirectory> is the directory your MSI is stored and <OutputDirectory> is the output directory.

e.g. If the MSI is on my desktop, I ran this in the commandline Ultimaker_Cura-4.5.0-win64.msi /lxv "C:\Users\m.jani\OneDrive - Ultimaker B.V\Desktop\msilog.txt Your path will vary.

If you can share this when the issue occurs, it will help us a lot!

acedra commented 4 years ago

I'm sorry, can you tell me where the .exe installer is located? I looked on the website and was unable to located anything other than the .msi download. Thanks!

You can find the normal installer here: https://github.com/Ultimaker/Cura/releases/tag/4.5.0

I'm looking into why this installer is no longer provided on the Ultimaker website. In my opinion this installer should be the default, and if a system administrator needs silent installation so badly he can find it on Github...

Thank you so much!!! This solved the problem. Got it installed and working.

Ghostkeeper commented 4 years ago

That solved it for you, but the MSI then still fails to install I suppose.

acedra commented 4 years ago

That is correct. So, probably something with my machine this time, since all the others have worked flawlessly and the .exe worked. If it happens on the next release I will update.

On Wed, Mar 11, 2020 at 6:23 AM Ghostkeeper notifications@github.com wrote:

That solved it for you, but the MSI then still fails to install I suppose.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/Ultimaker/Cura/issues/7188?email_source=notifications&email_token=ALVTPG3UGMSNW2P5222JPHLRG5RAJA5CNFSM4K6AFRGKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEOO65XI#issuecomment-597552861, or unsubscribe https://github.com/notifications/unsubscribe-auth/ALVTPGZ5JW5ROGVFT7FTSTLRG5RAJANCNFSM4K6AFRGA .

no-response[bot] commented 4 years ago

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.