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Ultimaker / Cura

3D printer / slicing GUI built on top of the Uranium framework
GNU Lesser General Public License v3.0
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Print via cloud #9436

Open Thes3D opened 3 years ago

Thes3D commented 3 years ago

Application Version

4.6.3 Enterprise

Platform

Windows 10

Printer

Ultimaker 2+ Connect

Reproduction steps

Setup UMC on network Connect printer via digital factory Digital factory sees printer but can not connect because it says it is in different group

Actual results

Can not print via cloud

Expected results

Print via cloud

This may seem minor, but clients are paying extra for this feature and it does not work on Cura Enterprise 4.6.3 Is there a more recent version than 4.6.3 for Enterprise?

fvrmr commented 3 years ago

Hi @Thes3D thank you for your bug report. Could you try to add your printer manually in Cura Enterprise via ip adress? And see if that works.

And 4.6.3 is the most recent version for Enterprise.

Thes3D commented 3 years ago

Hi,

Yes I tried with the IP address for the printer and it doesn't work either manually.

On Thu, Mar 25, 2021, 4:57 PM Fenne @.***> wrote:

Hi @Thes3D https://github.com/Thes3D thank you for your bug report. Could you try to add your printer manually in Cura Enterprise via ip adress? And see if that works.

And 4.6.3 is the most recent version for Enterprise.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Ultimaker/Cura/issues/9436#issuecomment-806900062, or unsubscribe https://github.com/notifications/unsubscribe-auth/ATL7GMRNYWHZ4ZL5FXFGD4LTFNFOBANCNFSM4ZV2SEBQ .

fvrmr commented 3 years ago

Could you share your log file in a comment on Github? You can find you log file here: C:\Users\\<your username>\AppData\Roaming\cura\<Cura version>\cura.log

fvrmr commented 3 years ago

Hi @Thes3D please ignore my previous comment because you can't connect your UM2+ Connect in Cura 4.6.3 Enterprise because the UM2+ C profile wasn't in the release of Cura 4.6.3.

Thes3D commented 3 years ago

Ok, thank you.

On Tue, Mar 30, 2021, 3:52 PM Fenne @.***> wrote:

Hi @Thes3D https://github.com/Thes3D please ignore my previous comment because you can't connect your UM2+ Connect in Cura 4.6.3 Enterprise because the UM2+ C profile wasn't in the release of Cura 4.6.3.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Ultimaker/Cura/issues/9436#issuecomment-810204911, or unsubscribe https://github.com/notifications/unsubscribe-auth/ATL7GMR66BJQKRXFETOJL23TGHCRVANCNFSM4ZV2SEBQ .

Ghostkeeper commented 3 years ago

This is supposed to be fixed with release 4.9. Or rather, the UM2+C printer was added in 4.7 but the next Enterprise release is supposed to become 4.9, so it will be available then, once that is stable.

Thes3D commented 3 years ago

Ok, thanks for the update.