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Ultimate Hacking Keyboard configurator
https://ultimatehackingkeyboard.github.io/agent/
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left side dead after a failed firmware update #2133

Closed elKokito closed 7 months ago

elKokito commented 8 months ago

after trying the latest firmware update, I lost my left side. here's the output log

Start flashing firmware
[DeviceService] Operating system: Linux 6.2.0-36-generic x64
[DeviceService] Agent version: 3.2.1
[DeviceService] New firmware version: 10.4.0
[DeviceService] New firmware user config version: 6.0.0
[DeviceService] stop poll UHK Device
[DeviceService] stopped poll UHK Device
[DeviceOperation] right module deviceProtocolVersion: 4.10.0
[DeviceService] UHK Device firmware upgrade starts: {"id":2,"name":"UHK 60 v2","vendorId":"0x1D50","keyboardPid":"0x6124","bootloaderPid":"0x6123","buspalPid":"0x6121"}
[DeviceService] Device right firmware version: 10.4.0
Skip right firmware upgrade.
[DeviceService] Left module firmware version:  null
[DeviceService] Current left module firmware checksum:  null
[DeviceService] New left module firmware checksum:  a08c5025a8ccbed01fcf071d7545253d
[UhkOperations] Start flashing "Left keyboard half" module firmware
[UhkHidDevice] Start reenumeration, mode: NormalKeyboard, timeout: 5000ms
[UhkHidDevice] Reenumerating devices
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Left keyboard half" module, and keep reconnecting it until you see this message.
[UhkOperations] Couldn't connect to the "Left keyboard half".
[DeviceService] updateFirmware error {"message":"[UhkOperations] Couldn't connect to the \"Left keyboard half\".","stack":"Error: [UhkOperations] Couldn't connect to the \"Left keyboard half\".\n    at Object.updateModuleWithKboot (/home/m/Downloads/squashfs-root/resources/app.asar/electron-main.js:2:576391)\n    at async ln.updateFirmware (/home/m/Downloads/squashfs-root/resources/app.asar/electron-main.js:2:470017)\n    at async Tr.process (/home/m/Downloads/squashfs-root/resources/app.asar/electron-main.js:2:457299)"}
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"/dev/hidraw0","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":0,"usagePage":65280,"usage":1}
[DeviceOperation] right module deviceProtocolVersion: 4.10.0
[DeviceService] start poll UHK Device
[UhkOperations] Couldn't connect to the "Left keyboard half".

help would be really appreciated. I tried already multiple firmware updates with usb cable plug in different port on my laptop. I tried connecting/disconnecting while the update is running. nothing has worked so far

mondalaci commented 8 months ago

Have you tried reconnecting the halves during the update without the bridge cable? It may take many tries.

elKokito commented 7 months ago

yes, I have tried that as well

mondalaci commented 7 months ago

@mondalaci Please contact us via https://ultimatehackingkeyboard.com/contact-us - we'll recall and fix your UHK.