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UniversalDevicesInc-PG3 / udi-poly-ELK

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Disarming/Arming not Working #58

Closed djc0739 closed 3 years ago

djc0739 commented 3 years ago

I noticed last week on two attempts I could not disarm my system using UD Mobile. Today, I tested functionality on a 2nd system and I still couldn't disarm the Elk system. I found this in the log: 2021-06-10 11:03:00,236 ELK-14224 polyinterface INFO BaseNode:set_driver: area_1:Area 1: set_driver(GV0,0) 'Armed Status' = 'Disarmed' 2021-06-10 11:03:00,238 ELK-14224 polyinterface ERROR Controller:unknown: ELK Controller: Unknown message EM: 00200!!!

I then tried to arm the system from the Elk Nodeserver in the admin console and I could not. I checked the log, but there was no message or error in the log.

djc0739 commented 3 years ago

I opened this as a place holder. I rebooted ISY and Polisy and Nodeserver started working, then stopped. I rebooted Polisy again because I couldn't connect to it thru UD Mobile and it started working. I need to test this further.

jimboca commented 3 years ago

The ERROR Controller:unknown: ELK Controller: Unknown message EM: 00200!!! Is not an issue, EM is when Elk sends an email. I need to just ignore that message.

Can you put the nodeserver in full debug mode so we see more logging if it happens again?

djc0739 commented 3 years ago

Hi Jim,

Apparently, when whatever is happing, occurs, the Nodeserver appears to be unresponsive. Actions such as bypassing a violated zone does not happen and the log does not update. I turned on debugging yesterday and didn't have trouble until this morning.

I found the Nodeserver showing correct information in the admin console, but couldn't bypass any zone and I didn't see anything in the log. I restarted the Nodeserver and tried to bypass again and this time it worked.

I have attached a log package.

Regards,

Dennis

On June 10, 2021 at 12:17 PM JimBoCA @.***> wrote:

The ERROR Controller:unknown: ELK Controller: Unknown message EM: 00200!!!
Is not an issue, EM is when Elk sends an email. I need to just ignore that message.

Can you put the nodeserver in full debug mode so we see more logging if it happens again?

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jimboca commented 3 years ago

Thanks, Ill take it look when I have some time, but probably won't be till next week

jimboca commented 3 years ago

It happened to me while I was away, and there was an error in the log, see #59 which is now fixed in 0.5.13

djc0739 commented 3 years ago

Thanks for addressing.

jimboca commented 3 years ago

Hopefully was the same issue I saw with #59