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Unstructured-IO / unstructured

Open source libraries and APIs to build custom preprocessing pipelines for labeling, training, or production machine learning pipelines.
https://www.unstructured.io/
Apache License 2.0
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Unstructured paid API stuck again #3181

Closed Neel-132 closed 3 months ago

Neel-132 commented 3 months ago

My current environment is: PyMuPDF==1.24.4 unstructured[all-docs]==0.14.0 nltk==3.8.1 pandas==2.2.2 llama-index==0.10.38 llama-parse==0.4.3 PyPDF2==3.0.1 fastapi==0.111.0 minio==7.2.7 uvicorn==0.29.0 psutil==5.9.8 boto3==1.34.109 botocore==1.34.109

My retry config parameters are: image

My unstructured client object is: image

This is the logs from the API: Screenshot 2024-06-11 110657

Its just stuck from the last half and hour.

Please assist with this. Its urgent as the servers are stuck because of this

awalker4 commented 3 months ago

Apologies for all the issues here. We've stabilized the service and it should be working again. For transparency, we're very close to a brand new release of the hosted api. We've revamped the architecture to avoid these problems happening again. I'd recommend jumping into our community slack for updates.