When checking my safaricom balance the request was successful but the displayed balance was wrong, on stax 0Ksh was shown as the balance but the correct balance was actually 38.59Ksh
Steps to reproduce
Open the stax app
On the home page select SIMs on the navigation bar at the bottom
If you have a safaricom sim card find it in the list of your sim cards and select check balance
Once the transaction is completed click continue in the displayed dialog box and the app will take you to a receipt page.
On the receipt you should see your balance
Dial *144# on your phone and compare the balance safaricom shows you with the balance displayed by stax
Expected result
The balance shown on the receipt after checking my safaricom balance should match the balance I get when I use the safaricom ussd code *144# to check my balance.
Actual result
The transaction was processed successfully but the balance displayed by stax(0KSH) was different from the balance I received from safaricom(38.59KSH). Check the linked video from 1:30 mins.
Description
When checking my safaricom balance the request was successful but the displayed balance was wrong, on stax 0Ksh was shown as the balance but the correct balance was actually 38.59Ksh
Steps to reproduce
Expected result
The balance shown on the receipt after checking my safaricom balance should match the balance I get when I use the safaricom ussd code *144# to check my balance.
Actual result
The transaction was processed successfully but the balance displayed by stax(0KSH) was different from the balance I received from safaricom(38.59KSH). Check the linked video from 1:30 mins.
Link to screenshots/screen recordings
https://drive.google.com/file/d/1baEAEVUBI2Zvs1R-iLiERkHBhIBah_mU/view?usp=sharing
Device name
Samsung Galaxy S21 5G
Android OS
12
Is your phone dual SIM or single SIM?
Dual SIM
Stax device ID or email address
8d8fbf9355646d50