1. Checking airtime balance ( Safaricom)
The transaction is successfully completed but there is no confirmation message. The status is shown as pending on the screen that returns after the transaction.
2. Buy airtime ( Safaricom)
The transaction is successful but there is no confirmation message. The status is shown as pending on the screen that returns after the transaction.
Steps to reproduce
Checking airtime balance
Open stax app
Press SIMs option
Press check balance on sim1 safaricom
Buying airtime
Open stax app
Press SIMs option
Press 'Buy airtime with 5% or more bonus' on sim1 safaricom
Choose recipient network safaricom
Choose buy airtime for myself
Enter amount
press continue
press buy airtime now
enter mpesa pin
Expected result
Checking airtime balance
I expected the returning screen to show me my airtime balance.
Buying airtime
I expected the returning screen to show me my new m-pesa balance after buying the airtime.
Actual result
Checking airtime balance
Instead of getting my airtime balance, what I got was a pending status. The word pending was also shown on the top screen.
Buying airtime
Instead of getting my new m-pesa balance after buying the airtime, what I got was a pending status. The word pending was also shown on the top screen.
Description
1. Checking airtime balance ( Safaricom) The transaction is successfully completed but there is no confirmation message. The status is shown as pending on the screen that returns after the transaction.
2. Buy airtime ( Safaricom) The transaction is successful but there is no confirmation message. The status is shown as pending on the screen that returns after the transaction.
Steps to reproduce
Checking airtime balance
Buying airtime
Expected result
Checking airtime balance
I expected the returning screen to show me my airtime balance.
Buying airtime
I expected the returning screen to show me my new m-pesa balance after buying the airtime.
Actual result
Checking airtime balance
Instead of getting my airtime balance, what I got was a pending status. The word pending was also shown on the top screen.
Buying airtime
Instead of getting my new m-pesa balance after buying the airtime, what I got was a pending status. The word pending was also shown on the top screen.
Link to screenshots/screen recordings
https://drive.google.com/drive/folders/1uH2kCl-7K2wnSrq4O43jDlKDgeFR62ms?usp=sharing
Device name
Redmi 9
Android OS
10 QP1A.190711.020
Is your phone dual SIM or single SIM?
Dual SIM
Which telco are you using for this test?
Safaricom
Stax device ID or email address
purityeverniter@gmail.com