[Bug]: Unable to Add NCBA Bank Details

[M69k65y]

Description

An error message is displayed when attempting to add NCBA account details to the Stax app.

Steps to reproduce

1. Open Stax ap
2. On the Home screen, click on NCBA
3. Fill the Account number and nickname fields and save
4. Tap on Dial *488#
5. Choose SIM card to use to dial

Expected result

To add NCBA bank details to the app.

Actual result

Attempting to add bank account details by dialling *488# yields different messages on Safaricom and Airtel: Safaricom: Sorry you are not registered with NCBA Bank. Airtel: Sorry, there was a problem processing your request.

Link to screenshots/screen recordings

https://drive.google.com/drive/folders/1ykF0YDOaz_aXIOpMXYKs-lkekbrzVNrK?usp=sharing

Device name

Nokia 7 Plus

Android OS

12

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this test?

Safaricom

Stax device ID or email address

mikey.wanyoike@gmail.com

[davkutalek]

Have you definitely registered your phone number with your bank account and enabled mobile banking?

If so then this could be a due to the way NIC and CBA migrated when they merged into NCBA. Could you please try dialing *654# in your phone app and see if that works?

[johnswekenyi]

Merging with #715