A request for mpesa balance the first time I open the app for the day does not show the balance, despite receiving a message from mpesa with the balance. Then 10 minutes later when I attempt to buy airtime through mpesa, the balance finally updates
Steps to reproduce
Open the stax app
Before any other transaction, click on the reload button next to the mpesa account to get the balance.
Enter mpesa pin
Click continue
Wait for the mpesa balance
Expected result
Mpesa balance is updated immediately on the app after balance enquiry.
Actual result
Mpesa balance is not updated even after 10 minutes. Only after I perform another mpesa transaction such as buy airtime does the balance update.
johnswekenyi
commented
2 years ago
Description
A request for mpesa balance the first time I open the app for the day does not show the balance, despite receiving a message from mpesa with the balance. Then 10 minutes later when I attempt to buy airtime through mpesa, the balance finally updates
Steps to reproduce
Expected result
Mpesa balance is updated immediately on the app after balance enquiry.
Actual result
Mpesa balance is not updated even after 10 minutes. Only after I perform another mpesa transaction such as buy airtime does the balance update.
Link to screenshots/screen recordings
https://drive.google.com/file/d/1s1Mf_9tdCFNU85L1-JxDtlsb0lTUJuov/view?usp=drivesdk
Device name
Huawei y5 2019
Android OS
9
Is your phone dual SIM or single SIM?
Dual SIM
Which telco are you using for this test?
Safaricom
Stax device ID or email address
suemnjeri@gmail.com