Pending status while trying to buy airtime from kcb mobile banking.
Steps to reproduce
Open Stax app
On homepage tap buy airtime
Tap pay with and choose KCB Mobile Banking placeholder
Tap recipient network and choose safaricom
Enter Contact phone number
Enter amount
Click continue
Expected result
A confirmatory message stating successful top up from safaricom and also a message from kcb bank showing successful transaction of buying airtime.
Actual result
A pending status with a message displayed as "we did not detect a confirmation message, please view the USSD to log to see what happened" on the fetching accounts screen.
johnswekenyi
commented
2 years ago
Description
Pending status while trying to buy airtime from kcb mobile banking.
Steps to reproduce
Expected result
A confirmatory message stating successful top up from safaricom and also a message from kcb bank showing successful transaction of buying airtime.
Actual result
A pending status with a message displayed as "we did not detect a confirmation message, please view the USSD to log to see what happened" on the fetching accounts screen.
Link to screenshots/screen recordings
https://drive.google.com/file/d/17eDxRFu0jr96R375Q5s7T_KSvYnDi5dV/view?usp=sharing
Device name
OPPO F3 CPH1608
Android OS
6
Is your phone dual SIM or single SIM?
Dual SIM
Which telco are you using for this test?
Safaricom
Stax device ID or email address
f61f732fbdc73530