The pending transaction status persists after the transaction is complete and Mpesa confirmation message has been received when checking Mpesa balance.
Steps to reproduce
Open Stax app
On the home screen tap Check Balance for M-Pesa account
Input your Mpesa PIN
Wait for transaction to complete
Expected result
After the transaction is complete, the status should change to successful from pending and update the new balance.
Actual result
The pending status screen persists even after the transaction completes and Mpesa message has been received.
jimiegha
commented
1 year ago
Description
The pending transaction status persists after the transaction is complete and Mpesa confirmation message has been received when checking Mpesa balance.
Steps to reproduce
Expected result
After the transaction is complete, the status should change to successful from pending and update the new balance.
Actual result
The pending status screen persists even after the transaction completes and Mpesa message has been received.
Link to screenshots/screen recordings
https://drive.google.com/file/d/110E7ABQjf7EmRyvB8-aDWE8A25vCUjvH/view?usp=sharing
Suggested solution
No response
Device name
Redmi Note 9S
Android OS
11
App version
1.19.6
Config version
20230223000057
Is your phone dual SIM or single SIM?
Dual SIM
Which telco are you using for this transaction?
Safaricom
Stax device ID or email address
njerijoan24@gmail.com