Buying airtime from KCB fails with the error "We received no response from KCB Bank. We don't think this transaction worked. Please try again"
Steps to reproduce
Open Stax app.
On the home screen click on the buy airtime icon.
Choose Pay with (Your KCB account), enter the recipient network and amount.
Click continue and enter your pin.
Pay attention to the transaction details page.
Expected result
A confirmation message is received and transaction details are displayed successfully on the screen.
Actual result
The transaction page is written failed with the error "We received no response from KCB Bank. We don't think this transaction worked. Please try again"
Description
Buying airtime from KCB fails with the error "We received no response from KCB Bank. We don't think this transaction worked. Please try again"
Steps to reproduce
Expected result
A confirmation message is received and transaction details are displayed successfully on the screen.
Actual result
The transaction page is written failed with the error "We received no response from KCB Bank. We don't think this transaction worked. Please try again"
Link to screenshots/screen recordings
https://drive.google.com/file/d/1A3A28KTAnYzMAMv-XRW7iI99kR2lY5Lk/view?usp=sharing
Suggested solution
No response
Device name
Xiaomi-Readmi 10C
Android OS
12
App version
1.19.6
Config version
20230223000057
Is your phone dual SIM or single SIM?
Dual SIM
Which telco are you using for this transaction?
Safaricom
Stax device ID or email address
cd34e3c1f210911a