V-Squared / V-Squared.github.io

Initiative for Modular and Upgradable Mini and All-In-One PC. Standards — Know How — Blueprints — Trailblazer Products
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Epic > 018 > Parent: Cowrite DIY Articles #156

Open VillageHubertChen opened 8 years ago

VillageHubertChen commented 8 years ago

Specific Tasks to this Article

All Know How in these Articles are very useful if not needed to assemble ViPC and to answer basic questions to a ViPC customer in the V²Shop-Midwest. American customers will appreciate almost instant answers. As such it is not expected that Bobby will be able to answer customer's questions in the shop. After you co-wrote these Articles you should be able to answer 95% of questions. You will answer in the following way:

  1. Find the relevant place in our DIY Articles
  2. Check it has an anchor. If not, add the anchor
  3. Check it answers the customer's question. If not modify or add to writing until it does
  4. Reply customer with link to the place answering his question

This workflow has the following benefits:

  1. Our DIY Articles will grow with use
  2. Every customer asking question is pointed to the DIY Articles. Chances are some will start reading and stop asking more questions. Those customers who start reading are likely to buy a PC
  3. Customers who are of the true DIY type will find these Articles useful and possibly tell others. This is the begin of the viral marketing fishnet function of these articles.
  4. Filtering function of trouble customers. Those customers who keep asking questions which are easy to find the answer in the articles are possibly customers who will drive you nuts after you sold them a ViPC. This procedure will help you to develop feelings for which customers to sell to and which one to pass up, as chances are the ViPC will come back anyways with complaints on top.

    Notes on Marketing DIY Article

    • Google Advertisement
    • Quora

      - Lightworks Forum

      Reference

    • V² > DIY