Selling ViCase Assembly & Repair Service

[VillageHubertChen]

Overview

• Flat fee Build Service $100
• Flat fee repair service $50
• Placement: Accessories to ViCase in ViCase Online Shop (Amazon, eBay, Custom Build)

  How to get customers

  1. Listed in Accessories in Amazon ViCase Shop. Customers give good rating
  2. Get news out with story-line: ViCase: best of both worlds

     ViCase: best of both worlds

Now you can get the best of a DIY PC and a major brand finished PC.

Features from Major Brand PC

• Good looks
• Completely assembled and tested
• Convenience of Configurator
• Repair Service

  Features of DIY PC

• More choice in parts, build the exact PC you want
• Lower cost (most of time)
• You can repair yourself (without voiding warranty)

  Flat fee Build Service

  How does the build service work?

  1. Customer chooses V²Model in Model Pages
  2. Below Model is link to load it in V²Configurator
  3. In V²Configurator customer an make further changes
  4. On check out the Configurator assists him to buy parts in Amazon or other shops. Shipping address is to the V²Shop owner (Bobby, Nino, etc ...)
     • The check out includes to buy the $100 Assembly fee
  5. Shop owner receives parts, assembles PC, ships to customer
  6. Customer receives working PC and is happy

     Flat fee Repair Service

     Compare this offer with extended warranty

Say you buy a $1300 US Computer on Dell or Apple. You could buy additional 2 years warranty for about $200. But after the first three years you are no longer covered for repair. Chance that you need repair should be < 10%. This makes the $200 an expensive coverage. Instead our repair service only need to be paid in case the customer's PC really breaks. The repair fee only covers labor of the shop, not warranty of the part.

How does Repair Fee work

1. Customer contacts shop to make repair requests. If shop agrees, send PC to shop
2. Shop determines what parts are broken. There is good test SW out there. If PC does not boot, our Arduino determines if PSU problem. If not, replacing MoBo or CPU will reveal broken part
3. Shop reports broken part. Is it still under warranty? If it is, send to repair of manufacturer. If not, buy new part
4. New part arrives. Inserted in PC. Tested. Passed. Shipped to customer

   Benefits for the customer on Repair Fee

5. In average lower cost than extended warranty
6. Customer can try to fix it first: Whereas warranties are void if customer tries to fix it first, we encourage the customer to try it first. We even assist with Articles and Videos on how to repair your PC by yourself. In case you fail, we offer the repair service as second option
7. Faster repair option: Customer could choose to buy the replacement part even if waiting for repair part. Once repair part arrives he can sell it on eBay. Thus, he should have a returned working PC within a few days. Important if this is a PC for work, where can not wait the usual 2 ... 3 weeks.
8. Longer coverage: Customer can send in the PC to repair long after a normal warranty would be expired.

   Reference

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     Tasks

   • [ ] @bcaswelch Initial discussion on skype with Hubert. Go from there ...

[bcaswelch]

R&U (Short for Read and Understood)

[bcaswelch]

Really like the idea of giving customers the chance to repair it themselves without voiding any sort of warranty. Would be more than happy to work on videos that detailed possible repairs ViPC owners could watch on the website/youtube.

[VillageHubertChen]

Great! We all love this idea. Please let me know what you think on the following:

As part of V² Logo Compliance Self test: The manufacturer must put instructions on https://www.ifixit.com/ how to upgrade and how to repair the V²PC

We will have to go ahead and do this for all ViPC. But in doing so I believe we shall get good visibility in return. It is also my hope that iFixit is excited about a standard coming our making it mandatory to write repair instructions in advance and publishing on iFixit before shipping a product :-)