Error on starting: Quota limit exceeded, please wait and retry

[sdaubert]

Describe the bug

I have just installed DeezerKodi 0.2.1, entered my creds (checked twice) and got this error: Quota limit exceeded, please wait and retry

Environment (optional if log file provided) :

• OS: OSMC
• Kodi version: 18.9

Files

Here an extract from my log file:

2021-05-09 16:08:46.603 T:1565520096 WARNING: DeezerKodi: Failed to get token from file, trying API request instead
2021-05-09 16:09:53.138 T:1565520096   ERROR: DeezerKodi: Cannot get token from API
2021-05-09 16:09:58.406 T:1442832608   ERROR: GetDirectory - Error getting plugin://plugin.audio.deezer/
2021-05-09 16:09:58.406 T:1916621744   ERROR: CGUIMediaWindow::GetDirectory(plugin://plugin.audio.deezer/) failed
2021-05-09 16:10:01.733 T:1281327328 WARNING: DeezerKodi: Failed to get token from file, trying API request instead
2021-05-09 16:10:01.936 T:1281327328   ERROR: DeezerKodi: Cannot get token from API
2021-05-09 16:10:10.211 T:1565520096   ERROR: GetDirectory - Error getting plugin://plugin.audio.deezer/
2021-05-09 16:10:10.211 T:1916621744   ERROR: CGUIMediaWindow::GetDirectory(plugin://plugin.audio.deezer/) failed
2021-05-09 16:10:15.800 T:1281327328 WARNING: DeezerKodi: Failed to get token from file, trying API request instead
2021-05-09 16:10:16.198 T:1281327328   ERROR: EXCEPTION Thrown (PythonToCppException) : -->Python callback/script returned the following error<--
                                             - NOTE: IGNORING THIS CAN LEAD TO MEMORY LEAKS!
                                            Error Type: <type 'exceptions.KeyError'>
                                            Error Contents: 'code'
                                            Traceback (most recent call last):
                                              File "/home/osmc/.kodi/addons/plugin.audio.deezer/addon.py", line 54, in <module>
                                                CONNECTION = Connection(ADDON.getSetting('username'), ADDON.getSetting('password'))
                                              File "/home/osmc/.kodi/addons/plugin.audio.deezer/resources/lib/DeezerApi/__init__.py", line 69, in __init__
                                                self._obtain_access_token()
                                              File "/home/osmc/.kodi/addons/plugin.audio.deezer/resources/lib/DeezerApi/__init__.py", line 131, in _obtain_access_token
                                                if 'error' in json_response and json_response['error']['code'] == QuotaException.CODE:
                                            KeyError: 'code'
                                            -->End of Python script error report<--

[uchi-mata]

Experiencing the same issue on Kodi 17.1.

[aminecmi]

Same here on Kodi matrix.

[lhcamilo]

Same on kodi 19.0 on ubuntu 21.04

[markiceman]

The same problem. Kodi 18.9., Android 7.1

[Valentin271]

Hello,

Do you have a premium account and is it a family or personal account ? This happens sometimes, did anyone tried again later ?

I will try to reproduce that and make it more robust.

[aminecmi]

@Valentin271 I have a Hi/Fi account.

This happens every single time for me.

[sdaubert]

@Valentin271 I have a family account. This issue always happens.

[Valentin271]

@aminecmi HiFi account doesn't seems to be limited in the API.

I will try to edit a special debug version to get more informations as soon as possible.

[markiceman]

I have familly hifi account.

[lhcamilo]

I also have a Hi-fi account

On Sat, 22 May 2021 at 00:36, markiceman @.***> wrote:

I have familly hifi account.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/Valentin271/DeezerKodi/issues/13#issuecomment-846294998, or unsubscribe https://github.com/notifications/unsubscribe-auth/AARYALEGHULVVPCRUN7FGF3TO3N5ZANCNFSM44PIEVTA .

[uchi-mata]

Deezer Premium here.

[scriptbee]

same error. deezer premium.

[airvb]

same same here libreelec last version family account

[teutat3s]

I'm seeing the same here, Deezer student account on Libreelec latest version 10.0.1. Can we somehow help to debug this further?

[OraDotNetDev]

Removing advancedsettings.xml from ~/.kodi/userdata resolved this issue for me.

Initially tried adding <cache><buffermode>0</buffermode>... to advancedsettings.xml, which didn't work for me, but YMMV. It was a suggested fix, from this post for resolving a similar 'invalid credentials error' for the Spotify addon.

• OS: OSMC
• Kodi: v 19.3

<!-- contents of advancedsettings.xml -->
<advancedsettings>
  <cache>
   <memorysize>1073741824</memorysize>
   <readfactor>20</readfactor>
  </cache>
<!-- added disablehttp2 to try and resolve issue-->
  <network>
   <disablehttp2>true</disablehttp2><!--stutter problems on livestreams-->
  </network>
</advancedsettings>

[Valentin271]

Hello,

I've just released version 1.0.0 (after an incomfortably long amout of time I'll admit). This bug should be resolved now.

If you still encounter this problem, please create another issue with fresh information.