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ValveSoftware / Dota-2

Tracker for issues specific to Linux and Mac in the Reborn client. If you have a general issue or non-system-specific feature request please go to dev.dota2.com
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[Linux+Vulkan] Dota crashes on loading screen #1014

Open JJAYL opened 8 years ago

JJAYL commented 8 years ago

It will stay on the loading screen for about a minute before crashing. This does not seem to happen if I click on the loading screen a few times.

Computer Information:
    Manufacturer:  Unknown
    Model:  Unknown
    Form Factor: Desktop
    No Touch Input Detected

Processor Information:
    CPU Vendor:  AuthenticAMD
    CPU Family:  0x10
    CPU Model:  0xa
    CPU Stepping:  0x0
    CPU Type:  0x0
    Speed:  3200 Mhz
    6 logical processors
    6 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Unsupported
    SSE4a:  Supported
    SSE41:  Unsupported
    SSE42:  Unsupported
    AES:  Unsupported
    AVX:  Unsupported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Network Information:
    Network Speed:  

Operating System Version:
    Ubuntu 16.04.1 LTS (64 bit)
    Kernel Name:  Linux
    Kernel Version:  4.4.0-36-generic
    X Server Vendor:  The X.Org Foundation
    X Server Release:  11803000
    X Window Manager:  Xfwm4
    Steam Runtime Version:  steam-runtime-beta-release_2016-06-15

Video Card:
    Driver:  ATI Technologies Inc. AMD Radeon (TM) RX 460 Graphics

    Driver Version:  4.5.13448 Compatibility Profile Context 16.30.3
    OpenGL Version: 4.5
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 60 Hz
    VendorID:  0x1002
    DeviceID:  0x67ef
    Revision Not Detected
    Number of Monitors:  2
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1600 x 900
    Desktop Resolution: 3520 x 1080
    Primary Display Size: 17.44" x 9.80"  (20.00" diag)
                                            44.3cm x 24.9cm  (50.8cm diag)
    Primary VRAM: 0 MB

Sound card:
    Audio device: Realtek ALC892

Memory:
    RAM:  3949 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  229580 Mb
    Largest Free Hard Disk Block:  157222 Mb
    VR Headset: None detected

Recent Failure Reports:
danginsburg commented 8 years ago

Did you crop the "Recent Failure Reports:" or were there none there? We would need a minidump to be able to look into this.

JJAYL commented 8 years ago

@danginsburg there were none. I can check back later today and see.

JJAYL commented 8 years ago

@danginsburg I just checked again today and there was some here is the new information

Computer Information:
    Manufacturer:  Unknown
    Model:  Unknown
    Form Factor: Desktop
    No Touch Input Detected

Processor Information:
    CPU Vendor:  AuthenticAMD
    CPU Family:  0x10
    CPU Model:  0xa
    CPU Stepping:  0x0
    CPU Type:  0x0
    Speed:  3200 Mhz
    6 logical processors
    6 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Unsupported
    SSE4a:  Supported
    SSE41:  Unsupported
    SSE42:  Unsupported
    AES:  Unsupported
    AVX:  Unsupported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Network Information:
    Network Speed:  

Operating System Version:
    Ubuntu 16.04.1 LTS (64 bit)
    Kernel Name:  Linux
    Kernel Version:  4.4.0-36-generic
    X Server Vendor:  The X.Org Foundation
    X Server Release:  11803000
    X Window Manager:  Xfwm4
    Steam Runtime Version:  steam-runtime-beta-release_2016-06-15

Video Card:
    Driver:  ATI Technologies Inc. AMD Radeon (TM) RX 460 Graphics

    Driver Version:  4.5.13448 Compatibility Profile Context 16.30.3
    OpenGL Version: 4.5
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 60 Hz
    VendorID:  0x1002
    DeviceID:  0x67ef
    Revision Not Detected
    Number of Monitors:  2
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1600 x 900
    Desktop Resolution: 3520 x 1080
    Primary Display Size: 17.44" x 9.80"  (20.00" diag)
                                            44.3cm x 24.9cm  (50.8cm diag)
    Primary VRAM: 0 MB

Sound card:
    Audio device: Realtek ALC892

Memory:
    RAM:  3949 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  229580 Mb
    Largest Free Hard Disk Block:  154587 Mb
    VR Headset: None detected

Recent Failure Reports:
    Fri Sep  9 00:59:00 2016 GMT: file ''/tmp/dumps/crash_20160908175813_6.dmp'', upload yes: ''Discarded=1''
    Fri Sep  9 07:02:56 2016 GMT: file ''/tmp/dumps/crash_20160908235934_1.dmp'', upload yes: ''Discarded=1''
danginsburg commented 8 years ago

Can you please attach one of those .dmp files to this bug? It doesn't appear it was uploaded to our server so I don't have access to it here. Thanks.

JJAYL commented 8 years ago

generated a new crash. Report

Recent Failure Reports:
    Fri Sep  9 18:20:41 2016 GMT: file ''/tmp/dumps/crash_20160909111558_1.dmp'', upload yes: ''CrashID=bp-3e4966e5-e504-48a7-89b5-3e1282160909''

had to upload it as a .zip because github was complaining. Let me know if you need anything else. dumps.zip

danginsburg commented 8 years ago

Thanks. The crash is happening in scaleform. You didn't mention it in your report, but I see you are running with Vulkan. I presume this does not happen if you disable -vulkan? One other thing you can try is adding +r_overlap_scaleform 0 to your command line. If that fixes the problem, please let me know as it might give me a better clue what is happening.

JJAYL commented 8 years ago

I checked with OpenGL and it does not happen when using openGL. With -vulkan and +r_overlap_scaleform 0 it does not happen as well. Out of curiousity (and if you have time/want to) why does +r_overlap_scaleform 0 do and what do you think the issue is? Thanks for the good work!

gdrewb-valve commented 7 years ago

Does this still happen with 7.00?

JJAYL commented 7 years ago

I just tested it. When loading up a bot match it did not crash when loading (I suspect it is due to the new pregame screen), but loading a replay to watch will still make it crash. I also tried a live game and it did not crash; it seems to have a new startup animation. Let me know if you need anything else from me. Thanks for the hard work. Also this is still running with vulkan (I think I am using the radv driver now).

crash_20161217200633_1.dmp.zip

kisak-valve commented 7 years ago

Hello @JJAYL, the minidump you provided is a crash in libscaleformui_4_vulkan.so.

JJAYL commented 7 years ago

Yes, and like before it doesn't crash when loading the replay on OpenGL. I also tried with +r_overlap_scaleform 0, but, coincidentally, my desktop froze up. I'll try it again tonight.

JJAYL commented 7 years ago

I tested it again with +r_overlap_scaleform 0 and it seems to prevent the crash just like it did before 7.00 (for loading replays).