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ValveSoftware / Dota-2

Tracker for issues specific to Linux and Mac in the Reborn client. If you have a general issue or non-system-specific feature request please go to dev.dota2.com
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[Linux] FIRST LAUNCH Results In Complete System Freeze #1640

Closed shoober420 closed 5 years ago

shoober420 commented 5 years ago

Please describe your issue in as much detail as possible:

Installing the game, and doing a first launch will completely freeze the system, resulting in having to do a hard reset. I remember when I installed DOTA 2 a year ago, on first launch, it happend as well. After a hard reset, the game boots up fine. It was on OpenGL API.

Steps for reproducing this issue:

  1. Fresh install of DOTA 2
  2. Launch game for the first time
  3. Complete system freeze
Hursofid commented 5 years ago

I can confirm the same thing for me - kernel panic after launching game in less than a minute yesterday everything was fine checked local files, reinstalled dota completely

Thu Jul 18 10:10:25 2019

*** Panic Report ***
panic(cpu 0 caller 0xffffff800c38dd11): "Spinlock acquisition timed out: lock=0xffffff801a5b2bc8, lock owner thread=0xffffff801aadcdb0, current_thread: 0xffffff801c1cadb0, lock owner active on CPU 0x3, current owner: 0xffffff801aadcdb$
Backtrace (CPU 0), Frame : Return Address
0xffffff80a55b3d70 : 0xffffff800bedab52
0xffffff80a55b3df0 : 0xffffff800c38dd11
0xffffff80a55b3f30 : 0xffffff800c38b564
0xffffff80a55b3f60 : 0xffffff800c428341
0xffffff80a55b3fb0 : 0xffffff800bfec3f6

BSD process name corresponding to current thread: dota2

Mac OS version:
15G22010

Kernel version:
Darwin Kernel Version 15.6.0: Thu Jun 21 20:07:40 PDT 2018; root:xnu-3248.73.11~1/RELEASE_X86_64
Kernel UUID: 7564B0E7-EB5D-3887-BA79-59C870165AB1
Kernel slide:     0x000000000bc00000
Kernel text base: 0xffffff800be00000
__HIB  text base: 0xffffff800bd00000
System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)

@shoober420 what do you mean by "hard reset"?

kisak-valve commented 5 years ago

Possible duplicate of #1616.

shoober420 commented 5 years ago

@Hursofid, It’s another way of saying restart via the button on the tower.

Hursofid commented 5 years ago

Well, that doesn't helped me out with the problem occurred...:(

NotInThere commented 5 years ago

I'm not sure if it's the same issue but I'm getting the exact same crash on main menu on OS X and its happening every time I launch. Its generating a CPU lockup and crashing the entire system.

https://gist.github.com/NotInThere/b2e0f3a521a9ab01ea6ef1fcf6209235

I should state that this only started after the recent update as of yesterday (July 17th 2019). I had hoped that the small update a couple of hours later would address the issue but that's not the case.

I attached the OS Crash Report first in the text dump and lastly the Steam Info.

I have tried the typical: Deleting the download cache, verifying dota 2, and repairing disk permissions.

ssukhadi commented 5 years ago

@NotInThere Experiencing the same exact problem and it started as soon as the new patch downloaded at 5:17 PM on July 17th, 2019. Tried everything as well, hoping that theres some quick fix for this bug but it's still happening as of 2 minutes ago. My whole computer shuts down and a black screen comes up with a "A problem has occurred which has shut down your computer". Let me know if anything changes!

zuhalm commented 5 years ago

thsi is my system information

Computer Information:

Manufacturer:  Apple
Model:  iMac12,2
Form Factor: Desktop
No Touch Input Detected

Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz CPU Family: 0x6 CPU Model: 0x2a CPU Stepping: 0x7 CPU Type: 0x0 Speed: 3100 Mhz 4 logical processors 4 physical processors HyperThreading: Unsupported FCMOV: Unsupported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported

Operating System Version: MacOS 10.11.6 (64 bit)

Video Card: Driver: AMD Radeon HD 6970M Driver Version: 1.2 OpenGL Version: 2.1 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 0 Hz VendorID: 0x1002 DeviceID: 0x6720 Revision Not Detected Number of Monitors: 1 Number of Logical Video Cards: 1 Primary Display Resolution: 2560 x 1440 Desktop Resolution: 2560 x 1440 Primary Display Size: 23.46" x 13.19" (26.89" diag) 59.6cm x 33.5cm (68.3cm diag) Primary VRAM: 0 MB

Memory: RAM: 16384 Mb

Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 953049 Mb Largest Free Hard Disk Block: 681028 Mb VR Headset: None

i just updated dota 2 18 july 2019. when i launch the game it forced my mac to restart. i dont know how this is happen, before i updated i play dota it runs very well. this is so annoying btw. please resolve this :(

danginsburg commented 5 years ago

So far all the macOS reports are on macOS 10.11.6 - is anyone seeing this behavior on any other version? We are suspecting some incompatibility with some low-level changes on macOS 10.11. If anyone experiencing this can upgrade and tell us what version it resolves at that would be good information.

NotInThere commented 5 years ago

I'm currently updating straight to 10.13 from 10.11 since its a performance update of 10.12 and will update once that finishes.

NotInThere commented 5 years ago

Ok so after the update to 10.13 Its no longer crashing upon hitting the main menu. Something! I haven't launched a game or had DotA running for too long yet so will update if anything changes.

zuhalm commented 5 years ago

Ok so after the update to 10.13 Its no longer crashing upon hitting the main menu. Something! I haven't launched a game or had DotA running for too long yet so will update if anything changes.

really ? should i update this mac :( please valve resolve this problem . i dont want to update this os :(

bjrmatos commented 5 years ago

i'm on OSX 10.11.5 and i also see the crash every time i open the game, sometimes it loads the main menu but afters 2 seconds it crashes causing a restart of my machine.

i can't not upgrade to newer OS X because some hardware incompatibilities of my machine, but i never experienced a crash like this in the past.

the crash started after the The International Compendium Update (July 17, 2019).

if someone can recommend me some launch parameters to try or some steps to collect information for helping to debug the issue i'm more than happy to help since this is causing that i'm loosing hours of fun playing the game :(

UPDATE: this is my system information (from steam)

Información del equipo:
    Fabricante: Apple
    Modelo: MacPro3,1
    Factor de forma: Sobremesa
    Entrada táctil no detectada

Información sobre el procesador:
    Fabricante de la CPU: GenuineIntel
    Marca de la CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Familia de la CPU: 0x6
    Modelo de la CPU: 0x3c
    Stepping de la CPU: 0x3
    Tipo de CPU: 0x0
    Velocidad: 3600 MHz
    Procesadores lógicos: 8
    Procesadores físicos: 4
    HyperThreading:  Compatible
    FCMOV:  No compatible
    SSE2:  Compatible
    SSE3:  Compatible
    SSSE3:  Compatible
    SSE4a:  No compatible
    SSE41:  Compatible
    SSE42:  Compatible
    AES: Compatible
    AVX: Compatible
    CMPXCHG16B: Compatible
    LAHF/SAHF: Compatible
    PrefetchW: No compatible

Versión del sistema operativo:
    MacOS 10.11.5 (64 bits)

Tarjeta de vídeo:
    Controlador:  NVIDIA GeForce GTX 750
    Versión del controlador: 1.2
    Versión de OpenGL: 2.1
    Profundidad de color del escritorio: 32 bits por píxel
    Frecuencia de actualización del monitor: 60 Hz
    Identificador del fabricante: 0x10de
    Identificador del dispositivo: 0x1381
    Revisión: 0xa2
    Número de monitores: 2
    Número de tarjetas de vídeo lógicas: 1
    Resolución de pantalla principal: 1920 x 1080
    Resolución de escritorio: 3840 x 2160
    Tamaño de la pantalla principal: 23.82" x 13.58" (27.40" diag)
 60.5cm x 34.5cm (69.6cm diag)
    Memoria VRAM principal: 0 MB

Memoria:
    RAM: 24576 MB

Varios:
    Idioma de la IU:  Español - España
    Tipo de soporte: DVD
    Espacio total en disco disponible: 2135517 MB
    Bloque libre más grande en el disco: 963380 MB
    Visor de RV: Ninguno detectado
danboroda commented 5 years ago

got same trouble guys do not want to upgrade os because it will make mac slower( Computer Information:     Manufacturer: Apple     Model: MacBookPro8,1     Type: Laptop     Touch input not supported

CPU:     Processor Manufacturer: GenuineIntel     Processor Manufacturer: Intel (R) Core (TM) i5-2415M CPU @ 2.30GHz     Processor Family: 0x6     Processor Model: 0x2a     CPU stepping: 0x7     Processor Type: 0x0     Clock frequency: 2300 MHz     Logic Processors: 4     Physical Processors: 2     Hyper-Threading: Supported     FCMOV: Not Supported     SSE2: Supported     SSE3: Supported     SSSE3: Supported     SSE4a: Not Supported     SSE41: Supported     SSE42: Supported     AES: Supported     AVX: Supported     CMPXCHG16B: Supported     LAHF / SAHF: Supported     PrefetchW: Not supported

OS version:     MacOS 10.11.6 (64 bit)

Video card:     Model: Intel HD Graphics 3000     Driver Version: 1.2     OpenGL Version: 2.1     Color depth: 32 bits / pixel     Refresh rate: 0 Hz     Manufacturer ID: 0x8086     Card ID: 0x126     Version: 0x9     Screen count: 1     Number of logical video cards: 1     Resolution DOS. of the screen: 1280 x 800     Desktop resolution: 1280 x 800     The size of the base. of the screen: 11.22 "x 7.01" (13.23 "diag)  28.5cm x 17.8cm (33.6cm diag)     Basics video memory: 0 MB

Memory:     RAM: 8192 MB

Miscellanea:     Interface language: Russian     Media Type: DVD     Disk Space: 532693 MB     Most free disk: 91399 MB     Virtual reality helmet: not detected

shoober420 commented 5 years ago

I want to clarify that my complete system freeze only occured on first launch after installing the game. The game boots now after I hard reset my computer.

Yakobius commented 5 years ago

Hey, I have the same problem and i just updated my Mac to see if it helps. I have El Capitan 10.11.6. Still shuts down after a few seconds upon starting Dota 2. It says also "Spinlock acquisition timed out: ....

jojalapa commented 5 years ago

Still have same problem after the latest update in dota 2 :(. How can we help?

cdtapay commented 5 years ago

Having this same issue. My mac version is: El Capitan OSX 10.11.6

Rollback the last update is an option. Basically, thousands of users cannot play.

ssukhadi commented 5 years ago

You're all going to need to update boys, I switch from sierra 10.11.16 to Mojave 10.15.16 and it works beautifully. Honestly the computer works better in general. Time to just bite the bullet and get it done because it won't work any other way at least for right now.

danboroda commented 5 years ago

You're all going to need to update boys, I switch from sierra 10.11.16 to Mojave 10.15.16 and it works beautifully. Honestly the computer works better in general. Time to just bite the bullet and get it done because it won't work any other way at least for right now.

maybe you're right but we want more loyal user policy from valve

amgorb commented 5 years ago

same issue: crashes even with -vulkan option. MacOS Yosemite 10.10.5

shoober420 commented 5 years ago

The DOTA 2 page does say that 10.9 is minimum, but when the updates keep coming, that can change. So for example, 10.9.4 was ok, but 10.9.7 might brake compatibility.

Honestly, any individual should use the latest version of any software. You’re literally asking for trouble, and only making it harder on yourself. There could even be security and performance improvements you’re missing out on because you won’t update.

jojalapa commented 5 years ago

i don't know if after update my old mac will be with same speed. Right now 10.11.6 works really good with no problems. I am fine not playing DOTA then. Thank you for the solution valve.

ghost commented 5 years ago

Hi,

Any news about this bug ?

As a lot of concerned people I am on MacOS ElCapitan 10.11.6, and honestly an os update is really not a solution, we need a real fix please. Some can't upgrade because they have old macs, some for compatibility problems, (myself, i have a slow internet and the upgrade to Mojave took me 2 days, i tried it once, installation problem, i need to download it again... yay... -_-)

My system information : 

Informations de l'ordinateur :
    Fabricant : Apple
    Modèle : MacBookPro11,4
    Type : Ordinateur portable
    Aucun écran tactile détecté

Processeur :
    Fabricant du CPU : GenuineIntel
    Marque du processeur : Intel(R) Core(TM) i7-4770HQ CPU @ 2.20GHz
    Famille du processeur : 0x6
    Modèle du processeur : 0x46
    Révision processeur : 0x1
    Type de processeur : 0x0
    Fréquence : 2200 Mhz
    8 processeurs logiques
    4 processeurs physiques
    HyperThreading : Pris en charge
    FCMOV : Non pris en charge
    SSE2 : Pris en charge
    SSE3 : Pris en charge
    SSSE3 : Pris en charge
    SSE4a : Non pris en charge
    SSE41 : Pris en charge
    SSE42 : Pris en charge
    AES : Pris en charge
    AVX : Pris en charge
    CMPXCHG16B : Pris en charge
    LAHF/SAHF : Pris en charge
    PrefetchW : Non pris en charge

Version du système d'exploitation :
    MacOS 10.11.6 (64 bits)

Carte graphique :
    Pilote : Intel Iris Pro
    Version du pilote : 1.2
    Version OpenGL : 2.1
    Profondeur de couleur du bureau : 32 bits par pixel
    Taux de rafraîchissement du moniteur : 0 Hz
    ID fabricant : 0x8086
    ID périphérique : 0xd26
    Révision : 0x8
    Nombre de moniteurs : 1
    Nombre de cartes vidéo logiques : 1
    Résolution de l'affichage principal : 1920 x 1200
    Résolution du bureau : 1920 x 1200
    Taille de l'affichage principal : 12.99" x 8.15" (15.31" diag)
 33.0cm x 20.7cm (38.9cm diag)
    Mémoire vidéo principale : 0 Mo

Mémoire :
    RAM : 16384 Mo

Divers :
    Langue de l'interface : Français
    Type de support : DVD
    Espace disque total disponible : 238208 Mo
    Plus grand bloc disponible sur le disque dur : 73452 Mo
    Casque VR : aucun détecté

Here is the most "popular" topic about it on the forum : https://steamcommunity.com/app/570/discussions/0/1644294896726172190/

Thanks for solving it.

ohh-v2 commented 5 years ago

Not sure why this discussion is titled with [Linux], but yes, it's affecting me too: I have two Macs, both running up-to-date 10.11.6, and neither can run Dota... not for longer than a few seconds, anyway.

Dota 2 launches from Steam normally, and once started runs normally for a short time (on average about 30-45 seconds, once for a good 5 minutes, once about 3 seconds!). Then the game freezes, and a few seconds later the screen goes black and the Mac reboots. This happens regardless of what actions I'm taking in-game - it even happens if I do nothing at all, not touching the keyboard or mouse in any way. After rebooting, restarting Steam briefly shows a progress bar and says it's "Updating Steam" even though Steam had been up-to-date moments ago during the the previous launch.

This isn't happening with other Steam titles. Steam is up-to-date, and when I asked it to verify the Dota 2 datafiles it reported no errors.

(Quick note, regarding the suggestion above to simply update the OS: Updating to 10.13 would be nice, but for many of us our Macs won't upgrade past 10.11. Buying a couple of new Macs for the sake of one game - indeed, a game which still lists its system requirement as 10.9 - is more than a little hard to justify.)

shoober420 commented 5 years ago

@ohh-v2 Because all you Mac users hijacked my issue. I’m the OP. Read the first post. My issue is completely different than everyone else. I of course have to pick a time to make this issue ticket when Mac is having a update regression.

stephencarvalho commented 5 years ago

Same Issue, since the update. Still experiencing the issue after 4 days also! Valve please help us out!

System Information

``` Computer Information: Manufacturer: Apple Model: iMac9,1 Form Factor: Desktop No Touch Input Detected Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM)2 Duo CPU E8135 @ 2.66GHz CPU Family: 0x6 CPU Model: 0x17 CPU Stepping: 0xa CPU Type: 0x0 Speed: 2660 Mhz 2 logical processors 2 physical processors HyperThreading: Unsupported FCMOV: Unsupported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Unsupported AES: Unsupported AVX: Unsupported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported Operating System Version: MacOS 10.10.5 (64 bit) Video Card: Driver: NVIDIA GeForce 9400 Driver Version: 1.2 OpenGL Version: 2.1 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 0 Hz VendorID: 0x10de DeviceID: 0x867 Revision: 0xb1 Number of Monitors: 1 Number of Logical Video Cards: 1 Primary Display Resolution: 1680 x 1050 Desktop Resolution: 1680 x 1050 Primary Display Size: 16.97" x 10.59" (20.00" diag) 43.1cm x 26.9cm (50.8cm diag) Primary VRAM: 0 MB Memory: RAM: 3072 Mb Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 304297 Mb Largest Free Hard Disk Block: 181733 Mb VR Headset: None detected ```

ERROR INFORMATION

Anonymous UUID: 87A9EBDE-2D3B-2A09-A136-B369404845B3 Mon Jul 22 15:08:46 2019 *** Panic Report *** Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8013f79c10, spinlock owner: 0xffffff80136914b8, current_thread: 0xffffff80136914b8, spinlock_owner_cpu: 0x0 RAX: 0xffffff801783bd30, RBX: 0x0000000000000000, RCX: 0xffffff801783bd30, RDX: 0xffffff801783bd30 RSP: 0xffffff807e99bec0, RBP: 0xffffff807e99bf70, RSI: 0x000000004f13580e, RDI: 0x0000000000000000 R8: 0xffffff807e99bf08, R9: 0xffffff8013f79c08, R10: 0xffffff801783bd68, R11: 0x0000011dbf33c060 R12: 0x0000000000000000, R13: 0xffffff801783bd20, R14: 0xffffff8013f79c08, R15: 0x0000000000000001 RFL: 0x0000000000000246, RIP: 0xffffff80085b5a60, CS: 0x0000000000000008, SS: 0x0000000000000000 Backtrace (CPU 0), Frame : Return Address 0xffffff80587e7f60 : 0xffffff800821e6a6 0xffffff80587e7f80 : 0xffffff800821631e 0xffffff80587e7fd0 : 0xffffff8008233ff9 0xffffff807e99bf70 : 0xffffff80085b5eb4 0xffffff807e99bfb0 : 0xffffff8008211867 BSD process name corresponding to current thread: dota2 Mac OS version: 14F2511 Kernel version: Darwin Kernel Version 14.5.0: Sun Jun 4 21:40:08 PDT 2017; root:xnu-2782.70.3~1/RELEASE_X86_64 Kernel UUID: 9CB959EF-B0D4-3046-98E1-53536EA95A4F Kernel slide: 0x0000000007e00000 Kernel text base: 0xffffff8008000000 __HIB text base: 0xffffff8007f00000 System model name: iMac9,1 (Mac-F2218EA9) System uptime in nanoseconds: 1227776822921 last loaded kext at 266889939601: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8a912000, size 69632) last unloaded kext at 329492949540: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8a912000, size 61440) loaded kexts: com.apple.driver.AudioAUUC 1.70 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.driver.AGPM 110.19.6 com.apple.filesystems.autofs 3.0 com.apple.iokit.IOBluetoothSerialManager 4.3.6f4 com.apple.driver.AppleOSXWatchdog 1 com.apple.driver.AppleMikeyHIDDriver 124 com.apple.driver.AppleHDA 272.18.3 com.apple.driver.AppleMikeyDriver 272.18.3 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f4 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.iokit.IOUserEthernet 1.0.1 com.apple.driver.AppleLPC 1.7.3 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleHWAccess 1 com.apple.driver.AppleHV 1 com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0 com.apple.GeForceTesla 10.0.0 com.apple.driver.AppleBacklight 170.7.4 com.apple.driver.AppleUpstreamUserClient 3.6.1 com.apple.driver.AppleMCCSControl 1.2.12 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0 com.apple.BootCache 36 com.apple.driver.AppleIRController 327.5 com.apple.iokit.SCSITaskUserClient 3.7.5 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.7.1 com.apple.driver.AppleFWOHCI 5.5.2 com.apple.driver.AppleUSBHub 705.4.2 com.apple.nvenet 2.0.22 com.apple.driver.AppleUSBOHCI 656.4.1 com.apple.driver.AirPort.Brcm4331 800.20.24 com.apple.driver.AppleUSBEHCI 705.4.14 com.apple.driver.AppleAHCIPort 3.1.2 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleACPIButtons 3.1 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 3.1 com.apple.driver.AppleAPIC 1.7 com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0 com.apple.nke.applicationfirewall 161 com.apple.security.quarantine 3 com.apple.security.TMSafetyNet 8 com.apple.driver.AppleIntelCPUPowerManagement 218.0.0 com.apple.AppleGraphicsDeviceControl 3.10.25b1 com.apple.kext.triggers 1.0 com.apple.iokit.IOSerialFamily 11 com.apple.driver.DspFuncLib 272.18.3 com.apple.kext.OSvKernDSPLib 1.15 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f4 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.iokit.IOSurface 97.5 com.apple.iokit.IOBluetoothFamily 4.3.6f4 com.apple.driver.IOPlatformPluginFamily 5.9.1d7 com.apple.driver.AppleSMBusPCI 1.0.12d1 com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0 com.apple.iokit.IOUSBUserClient 705.4.0 com.apple.iokit.IOFireWireIP 2.2.6 com.apple.driver.AppleHDAController 272.18.3 com.apple.iokit.IOHDAFamily 272.18.3 com.apple.iokit.IOAudioFamily 203.3 com.apple.vecLib.kext 1.2.0 com.apple.driver.AppleBacklightExpert 1.1.0 com.apple.driver.AppleSMC 3.1.9 com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0 com.apple.driver.AppleSMBusController 1.0.13d1 com.apple.nvidia.classic.NVDAResmanTesla 10.0.0 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.driver.AppleUSBHIDKeyboard 176.2 com.apple.driver.AppleHIDKeyboard 176.2 com.apple.iokit.IOUSBHIDDriver 705.4.0 com.apple.driver.AppleUSBMergeNub 705.4.0 com.apple.driver.AppleUSBComposite 705.4.9 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.iokit.IOAHCISerialATAPI 2.6.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5 com.apple.iokit.IOFireWireFamily 4.5.8 com.apple.iokit.IO80211Family 730.60 com.apple.iokit.IONetworkingFamily 3.2 com.apple.iokit.IOUSBFamily 720.4.4 com.apple.iokit.IOAHCIFamily 2.7.5 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.driver.NVSMU 2.2.9 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 300.0 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleMobileFileIntegrity 1.0.5 com.apple.driver.AppleCredentialManager 1.0 com.apple.driver.DiskImages 398 com.apple.iokit.IOStorageFamily 2.0 com.apple.iokit.IOReportFamily 31 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 3.1 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0 com.apple.kec.Libm 1 com.apple.kec.pthread 1 panic(cpu 1 caller 0xffffff80085b5445): "Spinlock acquisition timed out: lock=0xffffff8013f79c10, lock owner thread=0xffffff80136914b8, current_thread: 0xffffff80126f8c50, lock owner active on CPU 0x0, current owner: 0xffffff80136914b8"@/SourceCache/xnu/xnu-2782.70.3/osfmk/i386/locks_i386.c:378 Backtrace (CPU 1), Frame : Return Address 0xffffff807ea3bdb0 : 0xffffff800812ae01 0xffffff807ea3be30 : 0xffffff80085b5445 0xffffff807ea3bf20 : 0xffffff80085b34a4 0xffffff807ea3bf50 : 0xffffff800864b636 0xffffff807ea3bfb0 : 0xffffff8008234636 BSD process name corresponding to current thread: dota2 Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.66 GHz, 3 GB, SMC 1.44f0 Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142323837334548312D4346382020 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24) Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Serial ATA Device: WDC WD3200AAJS-40H3A0, 320.07 GB Serial ATA Device: HL-DT-ST DVDRW GA11N USB Device: Keyboard Hub USB Device: Apple Keyboard USB Device: BRCM2046 Hub USB Device: Bluetooth USB Host Controller USB Device: IR Receiver USB Device: USB Optical Mouse Thunderbolt Bus:

ardacam commented 5 years ago

I think I'm having the same issue. Vulkan is causing system freeze and it happens lots of times in a single match. When I'm switching to opengl it's not fixing it I have to add -vulkan_disable_steam_shader_cache to launch options. I don't know how that helps since it's a vulkan only command as far as I know. I switched back to Windows to test it if it's a hardware problem on my side, but nothing happens on Windows. I can't provide any detailed logs since I'm on Windows now. Back in Linux I was using:

Gentoo Linux Kernel 5.2.1 Mesa 19(vulkan enabled) with AMDGPU drivers LLVM 7.1

My Specs: CPU: AMD FX8350 GPU: AMD R9 380

It's really game breaking. I got 5 Low Prio matches because of a bug. My conduct summary lowered to 8k from 10k and none of them are my fault.

shoober420 commented 5 years ago

Ok, I need to update this issue title.

Hursofid commented 5 years ago

Sooooo is there any fix already?

sherb2k commented 5 years ago

Apparently no fix. They're telling us to go talk to Apple. They will just tell you we cant upgrade. Should of told us this months ahead so we have time to prepare with a new pc.

ohh-v2 commented 5 years ago

Hey, fellow Mac users:

In case you missed shoober420's posts, above, this thread was started for a Linux problem. The crashes with Dota on pre-10.13 OSX are now in a different bug report, #1642. If that's what you're here for, I'd suggest going to that thread and upvoting it there for visibility.

(Please read the group's README if you haven't already.)

shoober420 commented 5 years ago

So I uninstalled the game, and deleted the DOTA 2 folder in the “steamapps/common” directory, and the game didn’t freeze my entire system on startup. There’s been several updates since I originally made this post, so I’m going to mark this as fixed.